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Aspiring Contributor
Posts: 20
Registered: ‎05-11-2016
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Re: Slow upload speed

[ Edited ]

Thanks for replying, how come their upload is fine, I live in a semi-detached and my home hub is a long way from them.

 

Can you check BT Wholesale are checking my address and phone number, I keep getting calls to my number claiming my name is a Mr Ja***on (or similar) Cheveral Avenue Coventry which is annoying to say the least. I work in IT myself and I dont think there is a problem at my end or my neighbours, Surely my download would be similarly affected, the line test is fine, it never ever goes over 448k upload, its always hovering around there which are ADSL max speeds.

 

Its just upload not download, please help.

Distinguished Sage
Posts: 61,638
Registered: ‎21-06-2010
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Re: Slow upload speed

The mod team have already posted there is o cap on your upload this has been checked by BT Wholesale the upload and down load are on different frequencies so upload and download can be affected in different ways
Keith has also made similar comments BT do not guarantee upload speeds and that applies to other provider's as well

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Distinguished Sage
Posts: 61,638
Registered: ‎21-06-2010
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Re: Slow upload speed

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT

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Aspiring Contributor
Posts: 20
Registered: ‎05-11-2016
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Re: Slow upload speed

Dont you find it odd I cant go over 448k?

 

I have even gone around the house with a MW radio at 600mhz to see what might be interfering.

 

How can it be interference if there is nothing to interfere?

Distinguished Sage
Posts: 61,638
Registered: ‎21-06-2010
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Re: Slow upload speed

the interference may not be in your home it can be some distance away you say you can hear a sight hum there should be nothing at all
this link may give you some more ideas http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397

I have seen similar uploads to yours and they have ever changed either

john46 | BT.com Help Site | BT Service Status
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Aspiring Contributor
Posts: 20
Registered: ‎05-11-2016
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Re: Slow upload speed

The thing is I have had engineers out and they say the line is fine, last time I had to pay £129 because they couldnt find a fault. 

 

The last engineer said my upload was being managed by my profile, he changed all that he could at the exchange, my cables and faceplate. My neighbours cables go down the same hole as mine to the exchange and they get a lot more than me, I still find it odd it never ever goes over 448k.

 

I have a Draytek I can use, I might be able to get a HH5, can you tell me what would information might help you get me over 448K from a HH5, you say a HH4 or 6 doesnt give you that.

 

I wonder if my old phone number is being used for upload while my current one is for download.

 

Without getting an engineer out again and having to pay another £129 to find no fault is there any other possibility?

 

Its that 448k thats making me think its BT's end, it should go higher than that on a good day???

Distinguished Sage
Posts: 61,638
Registered: ‎21-06-2010
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Re: Slow upload speed


The last engineer said my upload was being managed by my profile

that is rubbish


I wonder if my old phone number is being used for upload while my current one is for download

That is impossible as only one lines connected to the exchange equipment

john46 | BT.com Help Site | BT Service Status
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Distinguished Sage
Posts: 61,638
Registered: ‎21-06-2010
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Re: Slow upload speed

You won't pay the fee if:
The fault is in BT’s network
If the fault is with your BT hub and it is in warranty (contract)
If the fault is with your BT TV box (in or out of warranty)
If you have the same fault within 28 days
In case of BT Infinity, if you call within 28 days after the install
In case of BT Infinity, if the Openreach Fibre modem needs replacing
They are registered as a Chronically Sick and Disabled Person

 

You will pay the fee if the fault's with:
Your home wiring past the main socket, for example, extensions
The way you've got your equipment connected
Interference from something, for example your phone, alarm system, micro-filter or broadband router
Damage to our network, for example cut wire, damage from building work, trees or pets, or damage to sockets


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Distinguished Sage
Posts: 10,233
Registered: ‎14-12-2011

Re: Slow upload speed

I'd hazard a guess that something is stuck on the BT Wholesale side, despite then saying otherwise. If it were me working on the fault I'd try a service change, to ADSL1, then back to ADSL2+ the following working day.

This line is 100% capped/limited/banded (call it what you want) in one form or another.
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Moderator
Posts: 14,611
Registered: ‎27-01-2010

Re: Slow upload speed

Hi @Knuts and thanks for posting.

 

@Webby might be onto something here so I'll be happy to take another look at this for you. Can you send over your details using the link in my profile again?

 

Cheers

 

David

Community ModeratorDavidM
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