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Beginner
Posts: 4
Registered: ‎10-11-2014
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Accepted Solution

Slowness after repair

Hi there..

 

Just looking for some guidance please.

 

I've had an issue over the last two weeks (telephone line dropping out and the speed of the broadband dropped to nearly nothing), engineer came out on Friday and fixed the problem which was located in one of the exchanges I believe. My question is.. How long should I give it until the speed of the broadband returns back to what it was previously.  

 

The repair was made on Friday monring and its now monday evening and still no joy...  

 

any help would be fantastic.

 

M

Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
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Re: Slowness after repair

any thing up to 10 days providing the connection remains stable

john46 | BT.com Help Site | BT Service Status
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Beginner
Posts: 4
Registered: ‎10-11-2014
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Re: Slowness after repair

thanks for clarifying John... fingers crossed it doesnt take all the 10 days.

 

M

Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
0

Re: Slowness after repair

if you still have problems after that time please post back for further help

john46 | BT.com Help Site | BT Service Status
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Moderator
Posts: 12,776
Registered: ‎27-01-2010
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Re: Slowness after repair

Hi @hengis_me and thanks for posting.

 

If you do have any problems after the 10 days period can you try running the speed test including the further diagnostics and post the results?

 

Cheers

 

David


DaveM | BT.com Help Site | BT Service Status
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Beginner
Posts: 4
Registered: ‎10-11-2014
0

Re: Slowness after repair

Thanks all.... Yep its now all working fine. took its time but it got there. finges crossed its lasts.

 

M

Moderator
Posts: 12,776
Registered: ‎27-01-2010
0

Re: Slowness after repair

Thanks for letting us know you're sorted @hengis_me. Post back if you have any other problems and we'll be happy to help.

 

All the best

 

David


DaveM | BT.com Help Site | BT Service Status
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