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Newbie
Posts: 1
Registered: ‎19-12-2012
0

Sudden drop in download speed, and ping spikes up to over 1000

Hi, Recently we've been experiencing ridiculous ping spikes 

If you repeatedly ping the second ip in the "chain" (sorry for non-techy terms, beginner over here!) then you see a pattern emerge of results, you get about 36 ping for 15 or so seconds, then it goes up and up for example 100 200 400 500 800 1020

200 35 36 36 and so on

 

and also we usually get about 6.8mb/s download, we've dropped to 1.4

 

Is this a regular problem?

 

It's not my router or my "splitter" as i've run a test straight through the test socket in the wall, and I have 2 internet lines in my house, it's the same for both (both BT)

 

Any ideas?

 

Harry

Distinguished Sage
Posts: 49,895
Registered: ‎21-06-2010

Re: Sudden drop in download speed, and ping spikes up to over 1000

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators


john46 | BT.com Help Site | BT Service Status
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