on 19-03-2010 19h39
I can now only get 125kbs download speed and I pay £35 per month for this awful service. It was running at about 450k but dropped to this pittiful rate a couple of weeks ago. I have registered a fault on-line but surprise surprise no-one has responded. I would telephone but the last time I tried they insisted I need to trash my router and install theirs before they would help.
I will post a daily update but I fear there will little or no activity from BT until it gets to an Offcom complaint.
Is BT the worst Broadband provider in the world or are there even poorer ones out there?
on 19-03-2010 20h14
I know where you are coming from with this, I have had around 135kbps since last October, with a couple of weeks of higher speeds. Two months ago I got an email from BT stating that my fault wouldn't be taken any further, BT quoted a clause in my contract that states that BT do not promise any set speed nor do they promise any level of quality of whatever speed they deliver, they went on to say that they dont even promise to deliver any service at all, all the time, therefore my poor service fault would be taken no further.
They have however continued to pay me lip service and still send engineers. I have had 11, 12, 13? Who knows I cant remember now. The last one that came noticed the BB dropping when the phone was used, "Oh" he said, "I will ask for you ip profile to be reset". I think it has been reset 3 or 4 times a week since October.
I am afraid you are going to have to do what many other rural BT customers have to do. Pay up and shut up. It's a hard pill to swallow I know but as BT keep saying to me, "I understand how frustrated you must be". Like that helps somehow.
on 19-03-2010 20h14
Mmm I have just spotted this:
This is when my service degraded is this a co-incidence?
on 19-03-2010 20h17
Oh and your question re the worst broadband provider in the world... BT rate as 38 or something in Europe. Lithuania are better than BT at broadband. They are better at tennis than us too have a look at the global test results at speedtester.net
on 19-03-2010 20h56
I can lend a hand here if you would like?
Drop me an email with your BT account and telephone number with a link back to this thread and I will be happy to see whats what.
on 24-03-2010 19h14
Thanks for your help. I was contacted by one of your BT colleagues
I followed the advice give, although I had already done this previously, I did undertake the procedure again. The Live chat link did not work, just got the following page.
So I contacted the call centre. They could not find the reference of the query but they did try and help. The same questions were repeated as in the email and then a line test was undertaken which apparently did not detect any fault on the line. The case is now going to the supervisors queue. I am not even sure what that means, neither was the support person.
The support person was polite and seemed to want to help but had nothing of substance to offer. I do hope I receive a call back. It does seem very odd that the case reference could not be found.
on 24-03-2010 19h15
Unfortunately, my original skepticism appears to have some foundation, I was promised a call yesterday but as at 19:03 today no further contact has been made. Therefore I have no idea whether my problem is being investigated or ignored.