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Newbie
Posts: 1
Registered: ‎26-03-2012
0

Unstable Internet Connection

I have been experiencing an unstable internet connection over the past 12 hours, I wouldn't be too bothered but I had the exact same problem for 4 days starting the Friday before last. My connection is approx 5 - 6 mb but during a speedtest atleast twice the connection will drop to either dialup speed or nothing (for a split secound) then go back up to normal speed.

 

This repeats constantly, its especially noticeable playing online games (xbox etc) as causes constant disconnects. My location is Herefordshire if there are any current issue's here, however Status page does not mention any.

 

But interestingly previously the issue resolved itself after several days. I am using a BT Homehub 2 on the main socket.

 

 

ADSL Stats

 

Connection Information
Line stateConnected <script type="text/javascript"></script>
Connection time2 days, 20:59:36
Downstream6,520 Kbps
Upstream1,099 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeFast
Noise margin (Down/Up)8.4 dB / 0.0 dB
Line attenuation (Down/Up)44.4 dB / 0.0 dB
Output power (Down/Up)9.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)50584 / 3
HEC Errors (Down/Up)3640365 / 0
Error Seconds (Local/Remote)20728 / 2
Distinguished Sage
Posts: 53,936
Registered: ‎27-01-2010
0

Re: Unstable Internet Connection

do you have an NTE5 master where you can remove the bottom half and connect to the test socket behind?

 

It is a know problem with the HH2 that sometimes when accessing the adsl stats in hub manager the hub resets the connection.  this has been a problem for 1yr+ but the introduction of the HH3 has resulted in no further progress with a fix

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Distinguished Sage
Posts: 50,638
Registered: ‎21-06-2010
0

Re: Unstable Internet Connection

Test Socket.jpg

This is the socket imjolly has posted about 


john46 | BT.com Help Site | BT Service Status
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