27-05-2012 15h33 - edited 27-05-2012 15h45
Hi, Basically we've been with BT for about a year now, and we've had no problems whatsoever in regards to the internet - great speeds etc. It was all going well up until Friday when the internet just slowed right down! It takes forever for a simple page to load up and we can't play any videos at all on Youtube/iPlayer either.
We're on option 3 - which is unlimited but just wondering is there a fair usage policy ? If so mabye we've been capped ? We do use the internet a lot hence the unlimited plan!
We tried doing a few speed test: speedtest.net & BT speed test, but neither of them load up because of the slow internet. The only info we can get is from the hub manager (Home Hub 3 btw) which is:
I have no idea what any of that means, I'm no good with computers... so can anyone help please ??
We also tried restarting the hub & changing the channel to no avail .
Solved! Go to Solution.
on 27-05-2012 16h01
Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.htm
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstat
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
You could also check this link out and if fitted remove the belll wire from terminal 3 of all sockets
Also there is NO cap on option 3 broadband that is what the word unlimited means you can down load an unlimited amount of data per month
This is a customer to customer self help forum the only BT presence here are the forum moderators
on 27-05-2012 16h02
on 27-05-2012 16h13
Here is the full ADSL settings:
I can't access the BT speed tester at all.. it won't load up, I tried it in both IE & Chrome but it just won't load.. which is probably due to the internet speed. I've been trying it since yesterday.
I've also plugged my laptop in via the ethernet cable incase that made any difference but it hasn't.
I haven't plugged the router through the test socket.. I will do that and see what happens though.. if I take the front plate thing off, it won't muck up the wiring will it?
I only restarted it yesterday to see if that would help but it didn't and I moved it downstairs to the master socket aswell.
Thanks for the reply
on 27-05-2012 16h20
27-05-2012 16h23 - edited 27-05-2012 16h24
something is certainly affecting your connection you should be connecting at approx 13mb have yo by any chance a sky box connected to the phone line if so can you disconnect it from the phone socket
on 27-05-2012 16h31
on 27-05-2012 16h32
on 27-05-2012 16h34