on 11-08-2012 11h34
Have had broadband installed for a few weeks now (BT HUB3). On the first day all was fine. Since then I've had nothing but problems. I can connect and the service is fine, fifteen minutes later its absolutely dire,for example, just loading a browser goes from three seconds to ten minutes! I tried Ethernet cables, removing the extension lead from the main socket, resetting the hub, rebooting my lap top.
If I use my mobile Internet dongle it works at a consistent rate.
Solved! Go to Solution.
11-08-2012 11h46 - edited 11-08-2012 11h48
Welcome to BT Retail's Community Forum.
To help us find the problem with your connection please may you see the following steps below:
1) Are you connected by master or test socket?.
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, ethernet, connection]
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
on 11-08-2012 11h49
Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
on 11-08-2012 12h11
11-08-2012 12h17 - edited 11-08-2012 12h18
The master socket is the first one as the line enters your house. Can you find one that looks like this?
The main problem with your line are CRC events which could be reduced by having your latency changed to interleaved instead of fast.
But first it would be best to check that there is nothing within your wiring that is causing them.
on 11-08-2012 12h37
on 11-08-2012 12h43
You have the second type as described on my page. If you have everything else unplugged from any extensions and are connected up as I described. There is not much else you can do with those old type sockets.
You best option would be to ask for your latency to be changed to interleaved, as this should improve your download speed.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to arrange it.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
on 11-08-2012 12h44
on 11-08-2012 12h48