on 26-08-2012 16h41
on 26-08-2012 18h34
i dont think i am getting anywhere here.
i thought this was a simple question
Why cannot BT answer a simple question on speed or give a guaranteed minmum speed for the service they provide so you can judge the efficacy of the service?
John46 - Sorry to disagree but they are not saying i will get 78Mb/s speed. the infinity speed quoted in the line tests is an 'up to speed 'or 'some custumers acheive speed' and is what you will get if you are right next door to the exchange and all the other factors that affect speed are optimal.
i have since spoken to BT sales they stress - UP TO 78Mb/S is the speed i will get with BT infinity - they cannot or will not guarantee a minimum figure or even give an estimated figure the speed i get will be the speed i get .
the 78 mb/s is an up to figure and is useless to me - i already have an up to 16 mb/s service which performs at 1/25 of this maximum speed. Do i want to upgrade to infinity and get up to 78 mb/s ? and then find i am only performing at 1/130th of this maximum speed?
Both BT technical and BT sales both stress that the distance to the exchange has the largest effect on speed.
as far as i can tell nothing has changed between the exchange and me its the same 4 miles of copper wire and therefore i should expect the same 0.6 mb/s as now unless someone nows different about fibre optic technology?
on 26-08-2012 18h56
on 26-08-2012 19h17
Basically you are at this time on full copper line, with FTTC the copper has been replaced from the exchange to the cabinet with fibre and copper from the cabinet to your home. There is no guarantee of speed, when it/if does it likely to be 2mbps! I was of the understanding that, ADSL line speed x 12.5 = FTTC speed (estimate)
on 26-08-2012 20h14
on 26-08-2012 20h17
thanks for info.
as i have just replied to John 47 i am in a very rural location as far as i am aawre the neaarest cabinet is at the outskirts of town 4 miles away (as the crow flies)
26-08-2012 20h27 - edited 26-08-2012 20h28
Is your phone line ground fed or overhead/telegraph poles?
Strange if the wholesale checker says your line supports fibre technology.
Do you also know if your line is even connected to the exchange or do you have a direct exchange line?
I also live in a rural area and get about 0.8-1.3mb, Have been waiting for infinity but exchange is not on rollout plan and we have a exchange direct line.
on 26-08-2012 21h43
line from my house is on overhead poles for about 0.5-1mile.
lines from other rural houses meet in a connection box at top of furthest pole. a copper multicore cable containing several pairs then runs from this pole into the ground . this cable is at shallow depth and is not piped and runs along hedgeline of rural road into town . i know this because diffrent farmers have accidentally cut cable at variuos points along route when making new gate openings into fields cutting phone line to my house and cable has had to be jionted a few times.
i presume cable follows rioad back into local town although route is a bit circuitous. the nearest green BT cabinet along this road is where this road enters outskirts of town , there are no boxes along the road between this point and my house. the route is circa 4 miles to the box . this box is some 1/4 to 1/2 mile away from the actual exchange.
hence the difference in copper cable could be say 1/2 mile saved in 4.5 mile run.
hence my scepticism re speed.
For all you other Rural users maybe being seduced by thought of BT infinity:=
when i give my number on speed checker on BT it says Bt infinity is enabled at 78 mb/s . if you click on this speed it gives explanation as ' some customers have acheived up to this speed. otherwise we guarantee up to 16 Mb/s '.
my point is i am on total broadband with same guarantee of up to 16 Mb/s and only acheive 0.6Mb/s. the wording of this makes the guarantee worthless. zero Mb/s is up to 16Mb/s!
i have through this forum been trying to get some insight into BT infinity and likely speed i will get.
I have also talked to BT sales and BT technical help line . Neither varies from this UP to philosophy on speed. thier answer is sign up and you will see what you get but we will guarantee up to 16 mb/s . i presume there is some legal reasoning here as to why they cannot say we Guarantee 'up to 78 Mb/s ',
perhaps a judge would say acheiving 0.6 mb/s on an up to 16Mb/s guarantee is just acceptable whereas acheiving 0.6 Mb/s on an up to 78Mb/s would be construed as failure on BTs part to provide contracted service.
All i know is all i wanted was a simple answer . will my spped improve if i move from up to 16 Mb/s service i pay for now to the up to 78 Mb/s service promised on BT infinity. the only thing i know for sure now is the Guarntee is the same - Up to 16 Mb/s.
sorry for the rant11
on 26-08-2012 22h31