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Beginner
Walters123
Posts: 1
Registered: ‎19-11-2011
0

bt the worst internet ever period

[ Edited ]

http://www.speedtest.net/result/1601113422.png

 

this is a perfect connection aparently from the customer support. this is **bleep** my connection used to be fine i would have 20msp and 6-7 download and 0.5 upload. this is beyond a joke now, going to be switching to virgin media.

Contributor
Marv
Posts: 51
Registered: ‎15-11-2011
0

Re: bt the worst internet ever period

Test it www.speedtester.bt.com

 

and post back.

Sage
john46
Posts: 41,578
Registered: ‎21-06-2010
0

Re: bt the worst internet ever period

Hi Walters123
Welcome to the forums

If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

also post the full results from http://speedtester.bt.com/

or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Contributor
Fluffbutt
Posts: 26
Registered: ‎15-11-2011
0

Re: bt the worst internet ever period

Good grief - you're lucky!!

 

 

I can't even get 2500 kbps.. I max at 2400 kbps only at night after about 11pm (i think this is timed to switch over, actually, it's pretty close to 11pm every night!).

 

During morning and day, down to the 11pm cut off, I get.. wait for it.. 300 to 700 kbps!!!

 

Supposedly an "up to" 20 megabit..

 

Yes, Bt is the worst.

Distinguished Guru
Ectophile
Posts: 4,045
Registered: ‎27-01-2010
0

Re: bt the worst internet ever period

Worst ever?  When I got my first PC, it came with a 14.4K modem.  That's 0.014M bit/second upstream and downstream.  try streaming YouTube over that!

Sage
john46
Posts: 41,578
Registered: ‎21-06-2010
0

Re: bt the worst internet ever period

I agree Ectophile many do not even know those days
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Contributor
Fluffbutt
Posts: 26
Registered: ‎15-11-2011
0

Re: bt the worst internet ever period

True, but they were not advertised as "up to" 20 megabit.

 

If BT are going to fudge the numbers, why not say "up to 100 megabit"? 

Sage
john46
Posts: 41,578
Registered: ‎21-06-2010
0

Re: bt the worst internet ever period

all UK isps advertise as up to services not just BT
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Contributor
Fluffbutt
Posts: 26
Registered: ‎15-11-2011
0

Re: bt the worst internet ever period

That reply was to the post about the 14k modems, it wsn't meant as a direct comment or complaint about BT - but then, we all knew the speed we would be getting back in those days.

Now, you all can fudge the figures and cover it up with the cop-out of "up to".

It's irrelevant to both posts that all the ISPs do it. It's still wrong, and still a cop-out, a legalese safety net for ISPs to offer rubbish service.

I must admit to a bit of a feeling of sour grapes over this - back in Australia I was on 4 core copper line, about 4 miles from the exchange (about twice what I am here), and on a 24 megabit adsl2 connect I was getting 18 megabit.

Then I come here, where I expected the services to be better, after all this IS the UK, and get a piddly pathetic 2.5 megabit on a 20 megabit line, BUT even that's only at night time!.
Sage
john46
Posts: 41,578
Registered: ‎21-06-2010
0

Re: bt the worst internet ever period

Fluffbutt
If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

also post the full results from http://speedtester.bt.com/

or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’