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Aspiring Contributor
kdservices
Posts: 8
Registered: ‎25-06-2012
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slow broadband hp224dz

 

hi i'm asking on behalf of my father. as the broadband on his line is very slow 576 at max. i know that this line can support faster speeds than this as before we moved from bt it was a 2m line then we moved to nildram got 1m which dropped to 512. now returning to bt we are stuck at 512. i have been to otheres houses in the same street and also some who are further away from the exchange and they are getting 4-5m. is this a line detioration issue? or has the dlm got stuck. i have installed a bt 2wire hg2700 business hub as i read thease are better for long lines. it is plugged directly into the master socket with a bt filter. here are the line statistics.

 

Down Up

Modem Type:Built in modem - ADSL
DSL Line (Wire Pair):Line 1 (inner pair)
Current DSL Connection:
 
Rate:576 kbs288 kbs
Max Rate:5708 kbs908 kbs
Noise Margin:26.0 dB27.0 dB
Attenuation:45.6 dB29.0 dB
Output Power:17.3 dBm11.9 dBm
 
Protocol:G.DMT Annex A
Channel:Fast
DSLAM Vendor InformationCountry: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:0/38
 
Rate Cap:5708 kbs
Attenuation @ 300kHz:45.6 dB
Uncanceled Echo:-17.0 dBOk
VCXO Frequency Offset:16.9 ppmOk
Final Receive Gain:24.7 dBOk
Excessive Impulse Noise:0Ok

 

 

I have read all the guides to getting better speed and been through the scripted telephone support.

please help

 

Keith

Sage
imjolly
Posts: 37,656
Registered: ‎27-01-2010

Re: slow broadband hp224dz

you are on a fixed half meg service and not on adslmax. 

 

try uk sales 08007830056 and see if they can help   may need to agree a new contract but should be able to negotiate a good price.  you want switch to adslmax

 

if that does not work then contact the mods who will sort it 

contact mods



can take up to 3 working days for mods to contact you






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john46
Posts: 41,553
Registered: ‎21-06-2010
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Re: slow broadband hp224dz

yes i agree a fixed 1/2 mb service you need to contact BT to get it resolved as imjolly posts
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imjolly
Posts: 37,656
Registered: ‎27-01-2010
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Re: slow broadband hp224dz

thanks john46 didn't think I was wrong after reading the stats

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Aspiring Contributor
kdservices
Posts: 8
Registered: ‎25-06-2012
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Re: slow broadband hp224dz

Thanks all have contacted mods as trying to call just got me bounced round India
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imjolly
Posts: 37,656
Registered: ‎27-01-2010
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Re: slow broadband hp224dz

[ Edited ]

try online help while you wait for mods


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

the number I gave you in mt post was uk sales so should not have spoke to india

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Aspiring Contributor
kdservices
Posts: 8
Registered: ‎25-06-2012
0

Re: slow broadband hp224dz

I'll wait the UK sales directed me to tech support with their script.
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imjolly
Posts: 37,656
Registered: ‎27-01-2010
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Re: slow broadband hp224dz

then you are better waiting for mods as they will get it sorted for you

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john46
Posts: 41,553
Registered: ‎21-06-2010
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Re: slow broadband hp224dz

the mods have a great reputation for getting problems solved
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