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Beginner
Posts: 2
Registered: ‎27-06-2011
0 Ratings

ultra slow Broadband Speeds

[ Edited ]

Moved house last September where address speed search showed 4Mbps but more or less these speeds have never been achieved as they will drop to low 20Kbps and stay there forever and a day if we follow BT instructions never to switch off the hub. We use BT Home Hub 2 originally connected wirelessly but when BT refused to take our case further until we connected via Ethernet, we bought the cable but still no joy. We Have tried 2 PC's connected by cable, 2 Netbooks connected wirelessly and and iMac connected wirelessly and all suffer the same problem. Neighbour using the same BT Option, connected to the same pole and obviously the same exchange enjoys a steady 4.5Mbps.

Have carried out 1500 speedtests instructed by BT, received numerous visits by Openreach engineers, tried 3 BT home hub including the new Home Hub 3 all to no avail. Have toured the immediate area with a radio tuned to AM and 612Khz looking for REIN, nothing, most interference and that is little, is from the Hub power source where it is plugged into the mains.

Six months after writing the first letter to BT, we were informed there was nothing more that could or would be done as we had, in desperation, made contact with Otelo who, on the same day that we were told by BT that nothing would be done, wrote to us, quoting the same excuses as BT and said we should accept the findings and sign to indicate that acceptance.

We have said that under no circumstances will we accept the situation where we are paying BT some £47.00 monthly for practically nothing the situation being that due to our location, no matter which ISP we may wish to change to, the same problems will occur as all ISP's have to use the BT lines and exchanges.

WE have enjoyed some high speeds but these only after an Openreach visit when they test the line and then re-connect the hub. These higher speeds have been known to drop alarmingly even before the Openreach engineer has left the house.

Does anyone have any ideas please.

Expert
Posts: 1,441
Registered: ‎24-11-2010
0 Ratings

Re: ultra slow Broadband Speeds

[ Edited ]

I would suggest starting from the beginning here and posting your adsl connection stats from the router and also the results of a BT speedtester run from approx the same time.

 

You will also no doubt be asked if the router is connected to tghe master socket, if it has a filtered faceplate (asdsl and phone sockets) or if you use a standard filter, if you have extensions in the house, if these are used, if everything plugged into them has filtered (unless the master socket uses a filtered faceplate) and if youhave tried the quiet line tests (17070 option 2) and hear any noise at all (use a corded phone if possible).

 

 

BTW, I assume you mean 20KBs not 20kbs, the slowest broadband speed is 135kbs. lower case b = bits, uppercase b = bytes, totally different measures.

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Beginner
Posts: 2
Registered: ‎27-06-2011
0 Ratings

Re: ultra slow Broadband Speeds

Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.
 
 
 
 
 
 
 
 
 
 
Test Result
Page 1 of 1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This Test comprises of Best Effort Test:  -provides background information.
 
Download  Speed 29 Kbps
 
0 Kbps
 
 
 
7150 Kbps Max Achievable Speed
 Download speedachieved during the test was - 29 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 5000 Kbps
 
 
 
 
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. 
Please visit FAQ section if you are unable To understand the test results.

Distinguished Sage
Posts: 67,091
Registered: ‎27-01-2010
0 Ratings

Re: ultra slow Broadband Speeds

you have a throughput problem - contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951



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Expert
Posts: 1,441
Registered: ‎24-11-2010
0 Ratings

Re: ultra slow Broadband Speeds

Looks like you have a 5mbs connection - IP Profile for your line is - 5000 Kbps

 

if downloads are slow then I suggest you do a google for bt exchange checker, I use the plusnet one and see if your exchange has any known issues.

 

Either way I would then contact the mods on this site
 

---------------------------------------------------------------------------------------
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’