on 20-07-2012 10h17
Our BT broadband has become very very slow, up to a point where we can barely use the internet.
Since the middle of June our Hub started to drop connections very frequently and the download speed has gradually decreased up to about 0.2 MB/s since about mid-July. The Hub is now stable, but slow. I called BT tech support, but they haven't been helpfull. I have plugged the Hub in the BT test socket overnight after disconnecting all phones, but the speed did not improve. I have plugged my laptop with an ethernet cable to the Hub and that didn't help either.
I do not know what to do next....Any suggestions? My Hub stats are below
ADSL line status
|Connection time||3 days, 0:32:04|
|Noise margin (Down/Up)||34.8 dB / 4.7 dB|
|Line attenuation (Down/Up)||27.0 dB / 13.8 dB|
|Output power (Down/Up)||20.5 dBm / 12.4 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||99 / 365|
|CRC Errors (Down/Up)||0 / N/A|
|HEC Errors (Down/Up)||N/A / 4844|
|Error Seconds (Local)||0|
20-07-2012 10h19 - edited 20-07-2012 10h20
Can you test into the test socket? My guess is that your internal set up isn't quite correct.
Get your home hub into the test socket (which is found by unscrewing the faceplate from your master socket). Ensure that the only thing plugged into that test socket is one microfilter and your home hub. If you've done that and are still there, try changing the filter.
Can you repost the stats once you've done that please?
If still no luck, you need an engineer visit as there's something wrong with your line.
20-07-2012 10h20 - edited 20-07-2012 10h27
you look like you are in a banded profile and as you have the requisite 3 days stable conenction you need to contact the mods for assistance
can take up to 3/5 working days for mods to contact you
on 20-07-2012 12h37