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DaveBroadband
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Message 1 of 55

0.5Mb connection speed at weekends. poor speed.

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Hello BT

 

I have struggled all weekend with very slow connection speed, 0.5 Mb down load speed. I'm a fault finding electronics engineer, so I've covered all the basics, tested with only one PC wire into Home hub 4, all wireless devices turned off, pluged straight into test socket.

I have repeated the same test today Monday at 10am, 3Mb down load speed. 

 

I'm deeply unhappy with the poor weekend speed, as I want to use my board band to watch films and shop online. but it is impossible to do this with ease when the speed is at 0.5Mb. My phone line is rated by you as 7.5Mb-10Mb +/- 2Mb. The speed I'm getting is not even close. If this is not addressed promptly I will be looking to reclaim Moneys paid, for a service that I'm not recieving!

 

I have only lived in this property for about 18 months, the first year we were busy renovating it so never really noticed the slow speeeds.

 

We have had heavy rain all weekend & after talking with neighbours they have made me aware, that the phone connections where I live have never been great after the BT phone line was cut by a tractor hedge cutting. I'm wondering if water ingress is the route cause of poor speed over the weekend OR if it was line congestion?

 

Do I have a line sharing device fitted on my connection?

 

Thanks, I hope we can resolve this issue.

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Distinguished Sage
Distinguished Sage
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Message 2 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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welcome to the BT community forum where customers help customers and only BT employees are the forum mods  your post does not go to bt

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

when you use the test socket have you checked none of the extension sockets have a dial tone

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Distinguished Sage
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Message 3 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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"Do I have a line sharing device fitted on my connection?"

there is no such thing on a broadband connection
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DaveBroadband
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Message 4 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Hello ImJolly

 

I've restarted my Hub4, logged into the Trouble Shooting/Event Log. I've scrolled though the start up scripped. But I can not find the information your asking for. Do you have a sample of one, so I know what to look for.

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DaveBroadband
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Message 5 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Oh wait, this is it.

 

( 113.810000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream

( 112.800000) DSL line rate: 1120 Kbps upstream, 4544 Kbps downstream

 

 

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Distinguished Sage
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Message 6 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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yes that is the 2 lines of stats showing 4.5mb conenction speed

 

can you post rest of information please



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DaveBroadband
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Message 7 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Not sure how much more information you mean. but heres a bit more around that start up. Which bit inparticular do you need to see?Router.png

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Distinguished Sage
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Message 8 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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I was looking for results from dslchecker, using test socket and quiet line test



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DaveBroadband
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Message 9 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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ok done.

 

performsnce.pngperformsnce.png

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Distinguished Sage
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Message 10 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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your download speed appears consistent with your connection speed of 4544kbps.

 

have you been having problems with router dropping conenction or manual resets as you try and get speed back or a combination of both? I ask because you appear to be in a banded profile which normally happens due to a few drops/resets in conenction in a short space of time.  this should release automatically given a stable connection for 3/5 days

 

http://www.plus.net/help/archive/broadband/broadband-terminology-guide/?supportarchive



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