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Distinguished Sage
332 Views
Message 31 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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I am sorry you feel this way it is a shame that you cannot wait for the forum mods to get involved as they have access to the information you need regarding how long any upgrade will take
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DaveBroadband
Contributor
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Message 32 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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How long do you expect a problem should take to get resolved, Will BT refund for poor broad band service or poor speeds. They will state that the speed did drop but bounce back with in a set time. THIS is **bleep** when you've worked hard all week and at the time you want to relax with your feet up watching a film brought over the BT system. BUt it will not play from start to finish. Taking several restarts and fast forwards to watch the film.

 

I am trying my best to give BT a change to understand the problem and react to it. I've even used the in house chat function. The out come was apauling. Can you raise this to the mods. as I feel it should be highlighted BT UK.

**Edited by Mod**

 

 

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DaveBroadband
Contributor
316 Views
Message 33 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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BT Promise.png

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Distinguished Sage
311 Views
Message 34 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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have you contacted the mods as they have already offered you their help
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DaveBroadband
Contributor
307 Views
Message 35 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Yeah, followed the instructions from @NeilO fill out the contact form & have not heard back from them. Poor very poor!, as that was three days ago. 

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Distinguished Sage
304 Views
Message 36 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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the mods normal reply time is 3/5 working days from receipt of the contact form the mod team is only small team of BT specialists and deal with each mail personally and strictly in turn taking personal ownership of the problem until fully resolved and they also provide a single point of contact in the UK

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DaveBroadband
Contributor
296 Views
Message 37 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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late at night,

 

Saturday ok 1607.png

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Highlighted
DaveBroadband
Contributor
282 Views
Message 38 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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tesed again just now, Sunday at 18:54 and the speed test is roughly the same as above. Looks like some one has reset something. Or perphaps my Bandwidth has been increased. I will keep checking twice a day. every day from now on.

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DaveBroadband
Contributor
272 Views
Message 39 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Sunday 2100hrs 1707.png

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DaveBroadband
Contributor
236 Views
Message 40 of 55

Re: 0.5Mb connection speed at weekends. poor speed.

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Thanks for making a few changes to my profile at the exchange/your equipment. My speed is alot better.

 

Thursday 21-07-16 Great speed..png

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