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ruskyandrei
Beginner
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Message 1 of 24

20 Mb ADSL down to 2 Mb for the past few days

 Download speedachieved during the test was - 2.51 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 17.79 Mbps

 

17:27:05, 06 May.( 112.920000) DSL noise margin: 5.90 dB upstream, 3.10 dB downstream
17:27:04, 06 May.( 111.680000) DSL line rate: 1168 Kbps upstream, 20022 Kbps downstream

 


No changes on my end, just suddenly dropped to ~2-3 Mbs (at best) a couple of days ago and still hasn't recovered.

 

Have had this connection for ~8 months no real problems so far though.

 

Are there any general issues on the network ? (network status page not mentioning any around me)

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Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

Check exchange 

check exchange

 

 

Was the test done wired or wireless?



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ruskyandrei
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Message 3 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

http://www.samknows.com/broadband/exchange/EAWTB

 

Look fine I think.

 

Test was done on wireless. Going to grab my laptop and run a wired test too and see if that changes anything (though my desktop PC has been on wireless for the past 8 months ).

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Distinguished Sage
Distinguished Sage
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Message 4 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

It could be interference on the wireless possibly another router so doing test wired will show if problem

 

is there anything if you use the links I posted.  Your link was just samknows exchange details nother to do with outage problems



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ruskyandrei
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Message 5 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

Wired test resulted in similar speed (just over 3Mb).

 

You only posted one link, searched for my exchange and that's all I could find. No issues reported from what I can tell.

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Distinguished Sage
Distinguished Sage
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Message 6 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

Sorry wrong link http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

can you post the wired diagnostic test results please



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ruskyandrei
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Message 7 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

Getting this error now when trying to run the diagnostic test, was fine the first couple of times:

 

You appear to have not logged on as speedtest@speedtest_domain. In order to run the next test you should login as speedtest@speedtest_domain.

 

Tried switching the router username to the one mentioned but couldn't connect to the test page anymore afterwards.

 

Anyway, as I said, I ran the wired test earlier and it was just over 3 Mb.

 

Should I be calling BT for further support ? Clearly this issue does not appear to be going away by itself and there have been no changes to my home network over the past few days that could have caused this.

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Distinguished Sage
Distinguished Sage
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Message 8 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

I wouldn't bother trying test 3 and just run the diagnostic test and post the results with a wired connection.  If the wired test is the same low speed then we can ask mods to help

 

it looks like exchange congestion - speed ok during the day but drops at. Night

 

was there anything on the links - VP red?



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ruskyandrei
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Message 9 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

All is green on the exchange status check.

 

Speed used to be fine in the evening as well until exactly 2-3 days ago when it suddenly dropped down to less than 20% of what it was before.

 

I can't seem to skip test 3, it just automatically redirects into it before showing me the diagnostic results for some reason.

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Distinguished Sage
Distinguished Sage
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Message 10 of 24

Re: 20 Mb ADSL down to 2 Mb for the past few days

Did you change the router user name back to bthomehub@btbroadband.com?

 

try this link 

btspeedtester



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