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tximi13
Beginner
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Message 1 of 4

28 days without broadband

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!28 days with outboarband!
I test the speed and NULLMbm, report the fault and all times the send we need to send an engineer 5 engineer’s tested inside and outside no problem found the last engineer suggested than could be the Hub, New Hub but the same problem. 

Broadband Speed Test Results


Current Progress :100%

Download Speed (Mbps): 0.08

Upload Speed (Mbps) : 0

Ping Latency (ms): 1042

FAQ


1. Downstream Test: -provides background information.
Download Speed
0.08 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed

Download speed achieved during the test was - 0.08 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps

2. Upstream Test: -provides background information.
Upload Speed
0.15 Mbps

 

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: 28 days without broadband

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Welcome to this user forum. @tximi13 

When was your BT Broadband connection activated?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: 28 days without broadband

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can you post conenction stats from your hub please



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Moderator
Moderator
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Message 4 of 4

Re: 28 days without broadband

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Good morning @tximi13 .

 

Welcome to the community and thanks for posting. I’m sorry you’ve had problems with the broadband. I note your thread has been marked as resolved. Would you mind posting back and let us know how it was sorted? It might help other members with similar problems.

 

Cheers

 

David

Community ModeratorDaveM
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