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Aspiring Contributor
Message 1 of 8

8 Meg Broadband speed under 132 kbps



late last night and especially today I noticed my broadband speed being so slow even loading static webpages would often fail, my usual speed is between 6 and 8 megabytes per second, as it is now i am getting 17k a second


I have tested my speed with a few speed test sites they report:


Download Speed: 132 kbps (16.5 KB/sec ) Upload Speed: 325 kbps (40.6 KB/sec )


Takes so long to complete the test I get an "Internal Server Error" I have tried resetting my router but to no avail, I am stuck with a speed which is less than I enjoyed as a narrowband user years ago.


Can any mods look in to this for me?


Thanks John

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Aspiring Expert
Message 2 of 8

Re: 8 Meg Broadband speed under 132 kbps

Hi post your home hub stats to see if everything is OK there.

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Aspiring Contributor
Message 3 of 8

Re: 8 Meg Broadband speed under 132 kbps

Thanks for the reply dolphincutieuk.

How do I go about getting the stats you need from my homehub?


I was able to find this info atleast:


ADSL line status

Line stateConnected
Connection time0 days, 4:17:25
Downstream6,784 Kbps
Upstream448 Kbps


ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.1 dB / 21.0 dB
Line attenuation (Down/Up)31.0 dB / 17.5 dB
Output power (Down/Up)19.8 dBm / 12.3 dBm
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Aspiring Expert
Message 4 of 8

Re: 8 Meg Broadband speed under 132 kbps

Which home hub do you have? I don't see the error  section at the bottom of the stats page.  which you found correctly

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Aspiring Contributor
Message 5 of 8

Re: 8 Meg Broadband speed under 132 kbps

Ahh right, I did not see the 'more details' button ;P


My Homehub is the black Homehub 2.0


Software version 8.1.H.J (Type A)


Here is the info from the more section:


Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)968 / 0
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)0
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Message 6 of 8

Re: 8 Meg Broadband speed under 132 kbps

What's your IP profile running at, atm and how long have you had the conection?
IP profile is given as part of a BT speed test.
Also what is your exchange?
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Aspiring Contributor
Message 7 of 8

Re: 8 Meg Broadband speed under 132 kbps

Hi RogerB


Here is the info from


 Download speedachieved during the test was - 88 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :6784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps


I am not sure what exchange I am on but my dialing code is 01294 if that is any help.


I have had this connection for well over 4 years this is the only real problem I have had, but if you mean how long has my router been connected to the internet then just a few hours (I reset it this morning in the hope it would fix it but to no avail)

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Message 8 of 8

Re: 8 Meg Broadband speed under 132 kbps

Hello again....


Look for possible sources of interference....


Power supplies.

power cables.

central heating pumps.

dimmer switches.

fluorescent lighting.

halogen lighting.

door bell power supply.


TV interference.

phone chargers.

sky boxes.

other satellite receivers.

low energy bulbs.

microwave ovens.


Mains "network" adapters that use home mains wiring to extend your network can kill broadband.


Any of the above in close proximity of a broadband router and cable  can cause problems.


They all have the capability to interfere with broadband.


Things to try:


segregate cables away from router cable.

check/change your filters.

tidy your cables.

check your line with a quiet line test, dial 17070 option 2 if your phone line is noisy contact BT phone services.


If your line is quiet, by plugging directly into the NTE5 test socket, behind the faceplate, will give you a direct connection to the exchange, and if after 3 days, your throughput increases, you will know that you have induced noise from within your home causing your problems.


Are you connecting to a master socket?


Do you have unused extensions and bellwire connections?


Are your extensions covered with filters?


Hope this helps.