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fosterl2
Aspiring Contributor
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Message 1 of 11

ADSL 2+ / G.992.5

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Has ADSL 2+ / G.992.5 been "formailised" into a BT ADSL product that can be ordered through the normal channels?

I have an ADSL max sevice that is delivered through the Woolverstone exchange, that is FTTC enabled, but unfortunately the house is an Exchange Only line and does not go through a cabinet. There is therefore zero chance of having an Infinity connection, but getting to ADSL2+ would be a vast improvement. The property is just under 2km from the exchange, and the DSL checker shows :DPLdsl.png

A while back, it was possible to get on to ADSL2+ through this forum, is that still the case, or can I simply order it through the normal sales channel, if so, what product name am I looking for?

TIA

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: ADSL 2+ / G.992.5

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Can you post the stats from your router and then can see if forum mods can help you get upgraded



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fosterl2
Aspiring Contributor
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Message 3 of 11

Re: ADSL 2+ / G.992.5

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Hopefully, the following are the stats needed:

 HelpDesk.png

EventLog.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: ADSL 2+ / G.992.5

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Connection looks good. Mods will try and get you upgraded to adsl2. They will post here



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Moderator
Moderator
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Message 5 of 11

Re: ADSL 2+ / G.992.5

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Hi @fosterl2,

I'll be able to take a look at your connection. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB 

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
fosterl2
Aspiring Contributor
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Message 6 of 11

Re: ADSL 2+ / G.992.5

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Not wanting to rush anything, but just wanted to confirm that I sent the email as requested, but do not seem to have any acknowledgment that it arrived!
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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: ADSL 2+ / G.992.5

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You should got a ref number provided you completed the contact mod form and did not just send a PM as mods don't respond to PM. It can also take 2/3 days for mods to get back to you when your form reaches top of inbox



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fosterl2
Aspiring Contributor
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Message 8 of 11

Re: ADSL 2+ / G.992.5

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Yes, I completed the email form. Perhaps there was a number on the screen after I pressed the submit button, but not an email. No worries, more than happy to give it a few more days.
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Moderator
Moderator
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Message 9 of 11

Re: ADSL 2+ / G.992.5

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Hi @fosterl2,

I tried calling you. Can you check it for me today please? Let me know if you are happy to close everything Smiley Very Happy

Thanks

DanielS

Community ModeratorDannyS
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fosterl2
Aspiring Contributor
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Message 10 of 11

Re: ADSL 2+ / G.992.5

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Absolutely brilliant. D/s now 16Mbps and u/s 800k.
I did get an email through the system saying that exchange had been upgraded. Does this mean my neighbours have also been done? When they hear about our speed, thay will also be wantong an upgrade!
Many thanks for everyone's efforts.
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