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Distinguished Sage
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Message 31 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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re starting your hub multiple times will cause more problems than solved
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Blatcho
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Message 32 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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..ok, that tells me what not to do, so what's the solution? Would my Hub rectify over-time, resetting the connection speed/IP Profile automatically?

 

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Distinguished Sage
Distinguished Sage
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Message 33 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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As i said already just maintain connection 24/7 for 3/5 days and your profile will correct itself sutomatically



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Blatcho
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Message 34 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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Thanks, I understand the need to wait, totally get that - what I'm trying to suss out is, if my connection speed falls to below 0.5 and my IP Profile subsequently drops, what do I do?

 

On the one hand, restarting my Hub was the only way to reset the connection speed (from 0.3 up to 4.3), but you also mention that restarting often is a bad thing...if the Hub/line/exchange don't automatically re-assess connection speed and adjust accordingly, then I have to restart the Hub on a regular basis!?

 

Regardless, I've got VFast coming round next week to see if I can get satellite broadband; latency might be a bit higher, but @ 24 mbps I'm not fussy!

 

 

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Distinguished Sage
Distinguished Sage
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Message 35 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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if your connection speed drops to say 0.5mb then you have a noise problem with your line and first thing would be quiet line test to check for noise.

 

If you must reset your connection for whatever reason then I would suggest about midday as that is normally when your noise margin is at highest giving best chance of getting a good connection speed



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Blatcho
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Message 36 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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Ahhhh! DSL Connection Rate has dropped again, to 0.61 this time - this sucks.

 

Download speedachieved during the test was - 0.32 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.61 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

 

 

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Distinguished Sage
Distinguished Sage
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Message 37 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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is there any noise on quiet line test?  you by chance get a phone call or make a call and broadband dropped?

 

are you connected to test socket?



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Blatcho
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Message 38 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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No noise on the quiet line test, and no disruption to service when using the phone - yes connected to the test socket (since last night).

 

Around 11pm last night, broadband dropped - this has been a fairly regular occurrence. I have seen a lot of BT vans at our local cabinet, although there doesn't appear to be any problems in the area (checking the service status). I wonder whether its work prepping the exchanges for infinity, which is rolling out in our area.

 

I think honestly it's part of rural living - we're the last house on the cable connection, about 1.5km from the cabinet.

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Distinguished Sage
Distinguished Sage
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Message 39 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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the changes for fibre at the exchange should not affect your adsl connection as totally different equipment



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Blatcho
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Message 40 of 48

Re: ADSL Max, extremely slow following phone fault (0.1Mb download at best)

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The plot thickens...

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