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Aspiring Contributor
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Message 1 of 26

ADSL Max or ADSL 2+?

Hi all, currently live in a rural area and get pretty slow speeds:

BtIf I do a speed test I generally get download speeds of around 0.5 Mbps, so from this I assume my connection is ADSL Max, but is there any other way to tell?

 

If this is the case, would it be possible to try 2+, as any increase in speed would be appreciated? How do I go about trying this out?

 

Thanks for your help, I really appreciate it!

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25 REPLIES 25
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Guru
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Message 2 of 26

Re: ADSL Max or ADSL 2+?

ADSLmax modulates as g.dmt ... Can you post your router/modem linestats. A lot depends on your loop loss ... you'd be struggling with anthing above 55db But there are things you can do, but involves buying a decent router, and not using the standard consumer BT Hubs.
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Aspiring Contributor
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Message 3 of 26

Re: ADSL Max or ADSL 2+?

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+076272+NQ41061956
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 19/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 11:10:55
6. Data rate:384 / 512
7. Maximum data rate:532 / 576
8. Noise margin:7.0 / 7.4
9. Line attenuation:31.5 / 63.5
10. Signal attenuation:31.5 / 68.0
11. Data sent/received:40.8 MB / 237.2 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-29HM
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-29HM
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:34:8a:ae:bc:95:aa
24. VPI/VCI:0 / 38
25. Modulation:G.992.1 Annex A
26. Latency type:Interleaved
27. Software variant:AA
28. Boot loader:1.0.0
 

 

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Guru
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Message 4 of 26

Re: ADSL Max or ADSL 2+?

As I thought ... your loop loss is going to be the achilles heal.

Your on max at the moment 992.1 is g.dmt ...  one way discreet multitone DLM

Trouble is it's running above default 6db snrm as well, only a tad, but you'd need a deathly quiet line

at around 54-57db loop loss for the mux to logically consider modulating ADSL2, and if it was provisioned.

I could tell you to spend good money and break your back doing all manner of things to get it to 6db default

but it would be a gamble, and no guarantees.

You could request the mods to look at it, do some tests ... but I wouldn't hold much hope of it seeing any stability

on ADSL2 at that distance from the mux.

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Aspiring Contributor
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Message 5 of 26

Re: ADSL Max or ADSL 2+?

Thanks for your reply Roger. I believe we were previously on 'Faster Broadband' and managed to get speeds of around 2-3 Mbps, do you know if that would have been ADSL2? Thanks again for the replies, would love to get the speeds up even just by 1 Mb lol
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Guru
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Message 6 of 26

Re: ADSL Max or ADSL 2+?

It could possibly have been, allbeit temporarily.

I say that because when the foundation for 21CN was laid, virtually all mux's and associated exchanges were updated

to be backward compatible with data transmission protocols.

What that means is ... if ADSL2 was tried, and DLM killed it because of instability, it would automatically give you the next best thing .... visa vee  Max.

You may have aluminium lines, being rural, some do, others are luckier ... do you know?

Is the line crackle and noise -free?   Try 17070 option 2 quiet line test, you should hear nothing.

We can perhaps ask the BT mods here on the forum to check your present contract to see what it is supposed to be

and maybe perform some tests?

Maybe worth it.   😉

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Aspiring Contributor
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Message 7 of 26

Re: ADSL Max or ADSL 2+?

Sorry, I have no idea if the lines are aluminium or not.

Just did the quiet line test and can confirm it is crackle and noise free.

Yes maybe that would be the best option, do you know how I would go about this?

Thanks for all this Roger, you are very informative, even though I don't understand your technical details lol

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Guru
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Message 8 of 26

Re: ADSL Max or ADSL 2+?

If you log into your BT acccount at MyBT it should tell you what your package is ... or should be.

However, I'll flag the topic for help and see what happens.

You may have to wait a day or two ... but if a moderator posts an invite link, fill in the details and take it from there.

Good Luck.

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Aspiring Contributor
1,104 Views
Message 9 of 26

Re: ADSL Max or ADSL 2+?

Your package overview:
Broadband
Broadband Unlimited
Unlimited usage
Average 10Mb download speed
Free access to over 5 million UK Wi-Fi hotspots
200GB secure online storage with BT Cloud
BT Parental Controls, BT Web Protect & BT Virus Protect for worry free browsing

Thanks a lot Roger, you've been very helpful.

Hopefully they get back.

Have a great day 🙂
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Moderator
Moderator
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Message 10 of 26

Re: ADSL Max or ADSL 2+?

Hi @Tonyboyd94 We will be happy to look at your connection to see if anything can be changed to improve your connection if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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