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Aspiring Expert
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Message 11 of 13

Re: ADSL packet loss

Okay thanks, yeah i used the test socket. 

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Aspiring Expert
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Message 12 of 13

Re: ADSL packet loss

https://gyazo.com/3259f37ab37c4e855c2ac2e3a363b443

this is what i'm dealing with

i tried to call BT to report the fault but didn't get very far the test came back and all i got was something about an engineer, no results?

just wondering from the tests I've just done can you tell if it's my end or BT? because i'm not sure if the noise from the phone it just from being plugged in or if there is actual noise on the line (my phone always makes a static white noise) and i didn't have the issue in the past
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Moderator
Moderator
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Message 13 of 13

Re: ADSL packet loss

Hi @James_lol thanks for posting, I'm sorry to see you're having problems with your line and broadband, I'll send you a private message in a few moments so you can get in touch with the moderation team and we'll be happy to help. 

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