SO does anyone have any suggestions on who I contacta to get it changed to ADSL2+ please?
But WBC can supply PPPoE.
So if ADSL2plus misordered or misconfigured it is possible in theory.
That simply cannot be the case, the mikrotik doesnt' support PPoA so I've always been connecting in PPPoE in the past.
Not with BT you haven't.
I will ask if one of the mods can investigate moving to ADSL2+, it will still be PPPoA though.
I would suggest you connect the hub until you get your connection fixed. From your stats I would expect an up speed of 448kbps on adslmax with an attainable about 800/900kbps but your figures are nowhere near that
once you get line fixed and upgrade to adsl2 then change to your preferred router
But closer to my estimate.
Can you please post information page like this/
There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises.
You'll be charged if the problem is caused by things like:
The boundary marked in the picture is only applicable to 4,6,7,8.
Even though 1 - 8 are all inside your boundary.
As long as this is not occurring 'inside your boundary' you'll be ok:-
4. Your router is on top of a faulty microwave in your kitchen. It happens. Seen it.
6. You lit a bonfire outside under your phone wire an toasted it. Done it.
7. You cut a tree down, like one in picture, inside your boundary and damaged a wire. Done it.
8. You accidentally cut the wire whilst painting the outside of house. Seen it.
If you were to:-
1. Spill coke in your master socket.
2. Randomly swap the wires in your extension wiring.
3. Connected your router with a damaged cable.
4. Put your router on top of the microwave.
5. Do all of this out of contract without having a 6. bonfire, 7. tree cutting and 8. decorating.
I am 100% sure you would be charged.
They read the £85 'riot act' to everyone. This is because they have to, it would not be fair to not tell you you may be charged, but it also puts customers off from complaining as being pushy may cost them £85.
All Openreach equipment up to and including the main 'master' socket is the responsibility of Openreach to repair free of charge unless you have accidentally/on purpose damaged it.
Is any of this aplicable to you? No.5 mayde?
Have you got a NEW BT hub? If not get one 0800 800 150.