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castlemaster
Contributor
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Message 11 of 30

Re: ADSL2 missing and router not connecting

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SO does anyone have any suggestions on who I contacta to get it changed to ADSL2+ please?

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DiggerOfTrenches
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Message 12 of 30

Re: ADSL2 missing and router not connecting

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But WBC can supply PPPoE.

sinpppoE.jpg

 

So if ADSL2plus misordered or misconfigured it is possible in theory.

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DiggerOfTrenches
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Message 13 of 30

Re: ADSL2 missing and router not connecting

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Can you post a www.speedtest.net please?
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Distinguished Sage
Distinguished Sage
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Message 14 of 30

Re: ADSL2 missing and router not connecting

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@castlemaster wrote:

That simply cannot be the case, the mikrotik doesnt' support PPoA so I've always been connecting in PPPoE in the past.


Not with BT you haven't.

I will ask if one of the mods can investigate moving to ADSL2+, it will still be PPPoA though.

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Distinguished Sage
Distinguished Sage
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Message 15 of 30

Re: ADSL2 missing and router not connecting

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I would suggest you connect the hub until you get your connection fixed. From your stats I would expect an up speed of 448kbps on adslmax with an attainable about 800/900kbps but your figures are nowhere near that

once you get line fixed and upgrade to adsl2 then change to your preferred router



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DiggerOfTrenches
Contributor
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Message 16 of 30

Re: ADSL2 missing and router not connecting

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I predict 1.72Mb Download 0.17Mb upload from stats.

Please post speed test.
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castlemaster
Contributor
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Message 17 of 30

Re: ADSL2 missing and router not connecting

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lol, a 0.17MB upload would be an improvement 🙂

 

OK this is connected to the home hub

 

https://www.speedtest.net/result/a/4910094661

 

 PING ms
37
 DOWNLOAD Mbps
1.26
 UPLOAD Mbps
0.00
 
BT
 
Linix Ltd
Liverpool
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DiggerOfTrenches
Contributor
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Message 18 of 30

Re: ADSL2 missing and router not connecting

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But closer to my estimate.
Can you please post information page like this/

SNRrainingMinusOne.jpg

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DiggerOfTrenches
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Message 19 of 30

Re: ADSL2 missing and router not connecting

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Have you got any extension sockets plugged in?
Or are you direct with filter into master socket, wiring removed?
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DiggerOfTrenches
Contributor
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Message 20 of 30

Re: ADSL2 missing and router not connecting

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There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises.

Home boundary


You'll be charged if the problem is caused by things like:

  • 1. Your main socket, due to damage you've caused
  • 2. Your home phone extension wiring
  • 3. The way you've connected up your equipment
  • 4. Interference from something else in your home, like your phone, alarm system, or a faulty microfilter
  • 5. A faulty BT Hub that's out of warranty (your Hub is in warranty if you're in contract)
  • 6. Damage caused by damp, flood, fire, or building work
  • 7. Damage outside caused by things like broken guttering or trees
  • 8. Telephone wires that have been accidently cut


The boundary marked in the picture is only applicable to 4,6,7,8.

Even though 1 - 8 are all inside your boundary.

As long as this is not occurring 'inside your boundary' you'll be ok:-

4. Your router is on top of a faulty microwave in your kitchen. It happens. Seen it.

6. You lit a bonfire outside under your phone wire an toasted it. Done it.

7. You cut a tree down, like one in picture, inside your boundary and damaged a wire. Done it.

8. You accidentally cut the wire whilst painting the outside of house. Seen it.

If you were to:-

1. Spill coke in your master socket.
2. Randomly swap the wires in your extension wiring.
3. Connected your router with a damaged cable.
4. Put your router on top of the microwave.
5. Do all of this out of contract without having a 6. bonfire, 7. tree cutting and 8. decorating.

I am 100% sure you would be charged.

They read the £85 'riot act' to everyone. This is because they have to, it would not be fair to not tell you you may be charged, but it also puts customers off from complaining as being pushy may cost them £85.

All Openreach equipment up to and including the main 'master' socket is the responsibility of Openreach to repair free of charge unless you have accidentally/on purpose damaged it.

Is any of this aplicable to you? No.5 mayde?

 

Have you got a NEW BT hub? If not get one 0800 800 150.

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