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DiggerOfTrenches
Contributor
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Message 21 of 30

Re: ADSL2 missing and router not connecting

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@imjollywrote:

as you left BT and went another ISP and are now back were you not considered a new customer and sent a new hub?

can you enter your phone number and post results remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome    this will help should you need mod help for adsl2

is your phone line working - dial 17070 option 2 is your number correct and line quiet


Can you do this as well. Line goes silent listen for hiss crackles and pops. Please report back findings. No noise is bad news. Noise makes it quicker. I'll explain on report.

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DiggerOfTrenches
Contributor
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Message 22 of 30

Re: ADSL2 missing and router not connecting

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Does your master phone socket look like any of these?

Master socket with one socket

 

Master socket with two sockets

If so which one?

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Moderator
Moderator
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Message 23 of 30

Re: ADSL2 missing and router not connecting

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Hi @castlemaster  and welcome back.

 

Thanks for posting the stats etc. It looks like we'll be able to move you over to ADSL2 but there might not be a lot of improvement. It's worth trying though. I've sent you a Private message explaining how you can contact the forum moderation team.


Check here: https://community.bt.com/t5/notes/privatenotespage

 

In the meantime can you try connecting the hub? Let me now if that improves anything. 

 

Cheers

 

David

Community ModeratorDaveM
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castlemaster
Contributor
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Message 24 of 30

Re: ADSL2 missing and router not connecting

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I don't have that screen on my home hub 4, it's very limited indeed it seems.
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castlemaster
Contributor
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Message 25 of 30

Re: DSL Modulation - ADSL_G.dmt

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Yes I am 🙂
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castlemaster
Contributor
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Message 26 of 30

Re: DSL Modulation - ADSL_G.dmt

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YEs I've tried test socket already, made no difference, tried different cable from modem as well as microfilter too.
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castlemaster
Contributor
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Message 27 of 30

Re: ADSL2 missing and router not connecting

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Yes, it's the bottom right one I have
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castlemaster
Contributor
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Message 28 of 30

Re: ADSL2 missing and router not connecting

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Quiet line test is inded quiet, no pops, whirrz, buzzes or fizzes 🙂
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castlemaster
Contributor
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Message 29 of 30

Re: ADSL2 missing and router not connecting

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I have replied to the PM, thanks
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Moderator
Moderator
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Message 30 of 30

Re: ADSL2 missing and router not connecting

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Thanks for letting me know @castlemaster . Leave it with us and we'll be in touch soon.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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