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chime
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Message 1 of 23

ADSLMax not 2+ Me too

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Like others I'd like to know why I'm on ADSLMax not 2+.

Neither the Chat or phone Help could tell me.Hoping somebody here can give me a clue.

I transferred to BT (Option 3) in November and left the connection to stabilise for much more than 10 days. I was surprised to find, when I checked, that I was still on ADSLMax. BT customers were transferred to 2+ last summer. My neighbour took out the same package as me, a few weeks earlier, and they are on 2+ (they were on LLU, I was on IPStream). We are both connected to the same (underground) connections box, which is just outside our houses.

We both have the old type sockets (pre NTE5) which were fitted 25-30 years ago. They have no extensions and the socket is by the front door. I had the master socket moved and some extensions added (by BT, or whatever it was called then). The extensions were fed off a junction box (star arrangement) in the attic which was connected to the master socket. The wires were connected to the back of the master socket. In an effort to improve broadband performance I've disconnected and drastically shortened (very carefully) the  cable coming out of the master socket (without disconnecting it). It now connects to an ADSL Nation filtered extension socket next to the master socket. There is one extension, re-wired with twisted core cable about 6 months ago (using only one pair), which is connected to the back of this. Prior to transferring to BT I've tried with and without this extension connected but seen no difference in BB connection performance.

Silent Line tests have been OK. If the BB is slower because of internal wiring I suspect it is the cable that runs from a small junction box by the front door to the master socket, but as this is before the master socket I can't do anything with it. Judging by the other wiring I disconnected it won't be twisted core and it runs over power cables in the loft.

BB throughput is better with BT (at the same connection speed as before) and I'm not displeased with it, just want as much as possible of the "Up to 16Mb" I signed up for.

If you've got this far, well done. Now for the stats.

HH3 Software version 4.7.5.1.83.8.94.1.11 (Type A)

http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
BROADBAND AVAILABILITY CHECKER
Available Products    Downstream Line Rate(Mbps)    Upstream Line Rate(Mbps)    Downstream Range(Mbps)  Availability Date    
Featured Products
WBC ADSL 2+                Up to 5.5                                        --                                   3 to 8                 Available
WBC ADSL 2+ Ax M        Up to 5.5                                    Up to 1                               3 to 8                 Available
ADSL Max                      Up to 3.5                                         --                                2.5 to 4.5             Available
WBC Fixed Rate                  1                                                --                                      --                   Available
Fixed Rate                         1                                                 --                                      --                   Available

http://speedtest.btwholesale.com/
1. Best Effort Test:

Download Speed 4.67 Mbps
Max Achievable Speed 7.15 Mbps

 Download speed achieved during the test was - 4.67 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 4.8 Mbps

2. Upstream Test:

Upload Speed 0.36 Mbps    
Max Achievable Speed 0.45 Mbps

Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
----------------------------------------------------------

Neighbour's
Download speed is 5.98Mbps Upload is 0.89Mbps

ADSL Line Status
Connection Information
Line state:                                 Connected
Connection time:                        21 days, 13:24:17
Downstream:                             6.25 Mbps
Upstream:                                 1.11 Mbps
 
ADSL Settings
VPI/VCI:                                   0/38
Type:                                       PPPoA
Modulation:                               G.992.5 Annex A
Latency type:                            Interleaved
Noise margin (Down/Up):            6.3 dB / 5.8 dB
Line attenuation (Down/Up):       42.5 dB / 27.8 dB
Output power (Down/Up):          19.9 dBm / 12.4 dBm
FEC Events (Down/Up):              281037944 / 0
CRC Events (Down/Up):              258369 / 4790
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):       0 / 0
Loss of Power (Local/Remote):      0 / 0
HEC Events (Down/Up):              3226497 / 4552
Error Seconds (Local/Remote):     43581 / 2888

-------------------------------------------------------------

Mine

ADSL Line Status
Connection Information
Line state:                                Connected
Connection time:                       18 days, 11:44:47
Downstream:                             5.313 Mbps
Upstream:                                 448 Kbps
 
ADSL Settings
VPI/VCI:                                   0/38
Type:                                      PPPoA
Modulation:                              G.992.1 Annex A
Latency type:                           Interleaved
Noise margin (Down/Up):           10.2 dB / 26.0 dB
Line attenuation (Down/Up):      43.7 dB / 26.5 dB
Output power (Down/Up):        20.1 dBm / 12.1 dBm
FEC Events (Down/Up):            22941746 / 1666
CRC Events (Down/Up):            33855 / 1653
Loss of Framing (Local/Remote):      0 / 0
Loss of Signal (Local/Remote):        0 / 0
Loss of Power (Local/Remote):       0 / 0
HEC Events (Down/Up):            790754 / 1513
Error Seconds (Local/Remote):   12181 / 1711

The Noise margin (Down) is higher than I usually get so I restarted Hub (power off). Still the same.
    
ADSL Line Status
Connection Information
Line state:                               Connected
Connection time:                      0 days, 00:12:22
Downstream:                           5.25 Mbps
Upstream:                               448 Kbps
 
ADSL Settings
VPI/VCI:                                  0/38
Type:                                     PPPoA
Modulation:                             G.992.1 Annex A
Latency type:                          Interleaved
Noise margin (Down/Up):           9.9 dB / 26.0 dB
Line attenuation (Down/Up):      43.4 dB / 26.5 dB
Output power (Down/Up):         19.5 dBm / 12.1 dBm
FEC Events (Down/Up):            7063 / 0
CRC Events (Down/Up):            27 / 1
Loss of Framing (Local/Remote):     0 / 0
Loss of Signal (Local/Remote):        0 / 0
Loss of Power (Local/Remote):       0 / 0
HEC Events (Down/Up):            211 / 0
Error Seconds (Local/Remote):   17 / 1

TIA

Chime

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Distinguished Sage
Distinguished Sage
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Message 2 of 23

Re: ADSLMax not 2+ Me too

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try conatcating the mods and see if they can get you on to adsl2 - bear in mind that 21CN is more aggressive on line noise and what is a good connection on adslmax may not initially be good on adsl2 

contact mods



can take up to 3 working days for mods to contact you




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chime
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Message 3 of 23

Re: ADSLMax not 2+ Me too

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imjolly: Thanks for the suggestion, which I'll take up. I would like to know if adsl2 is feasible on my line and trying it is the only way. Infinity is due here this year so if it doesn't work as well as Max I wouldn't have to rely on it for too long. Chime
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Distinguished Sage
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Message 4 of 23

Re: ADSLMax not 2+ Me too

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hi you should benefit from going to ADSL2+
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chime
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Message 5 of 23

Re: ADSLMax not 2+ Me too

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john46: Thanks for your input. If speed/stability stays the same I'd be satisfied. Any speed increase would be a bonus. It's not knowing why I was kept on ADSLMax that was puzzling me. I've contacted the mods as imjolly suggested so I'll see what comes of it. Chime
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Distinguished Sage
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Message 6 of 23

Re: ADSLMax not 2+ Me too

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Please keep us informed on how things go
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chime
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Message 7 of 23

Re: ADSLMax not 2+ Me too

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Will do.
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chime
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Message 8 of 23

Re: ADSLMax not 2+ Me too

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To be moved to ADSL2 on 22 Jan (Tuesday). Fingers crossed.

Chime
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Distinguished Sage
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Message 9 of 23

Re: ADSLMax not 2+ Me too

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post new stats after upgrade if you remember



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Message 10 of 23

Re: ADSLMax not 2+ Me too

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That's good news please post back after the changeover also please remember once you move to ADSL2+ you will start a 10 day line training period during which time you must not manually restart your hub
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