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Asun
Newbie
305 Views
Message 1 of 7

ASDL price

My dad is currently paying £45.49 for broadband unlimited speed range  7mb-16mb which seems crazy high to me. Just wondered if this is in the right range or is he being taken advantage of? His contract is almost up and for what he's paying he may as well switch to virgin fiber.

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: ASDL price

if contract almost up then phone options team on 0800800030 and see what you can negotiate  if you don't like terms don't accept  try again in few days and get different advisor and see if any better



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Moderator
Moderator
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Message 3 of 7

Re: ASDL price

Hi @Asun ,

Welcome to the community and thanks for posting. Sorry for my late reply. @imjolly has offered some great advice here but you might also want to speak with our loyalty team on 0800 800 150 who can check the account and maybe offer a better deal. Can you let me know how you get on with that?

Cheers

David

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Asun
Newbie
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Message 4 of 7

Re: ASDL price

Not really interested in getting a new deal with BT if they have been taking advantage of him for years. Just really want to know if the price he is on now was correct. Signing up as  a new customer on my street on this broadband apparently would be £32 a month so im quite angry about the price he has been paying. THAT price was one of these so called deals so i dread to think what he was paying before.

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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: ASDL price

all the deals are for the contract term and when the term ends you revert back to standard terms as the deal is finished  It is up to the customer to renegotiate a new deal for another term



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Asun
Newbie
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Message 6 of 7

Re: ASDL price

His normal price is going to be higher than fiber prices. Shocking company

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-Richie-
Expert
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Message 7 of 7

Re: ASDL price


@Asunwrote:

His normal price is going to be higher than fiber prices. Shocking company


Standard BB is £45.49
SFF 1 is £52.49

So he isn't paying more, however the prices above are without discount, it's always worth negotiating a discount in exchange for a contract renewal 🙂