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Distinguished Sage
Distinguished Sage
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Message 11 of 71

Re: Actual Speed versus Contract Speed

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from looking at the results of dslchecker the estimate is about 4.5mb connection

 

is it posiible to post stats from hub  if not sure then which version of hub do you have



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Distinguished Sage
Distinguished Sage
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Message 12 of 71

Re: Actual Speed versus Contract Speed

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If you are using a BT hub which version is it?  If the newer hh6 then go to advanced settings then technical log and post data



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Contributor
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Message 13 of 71

Re: Actual Speed versus Contract Speed

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his is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ71866797

Firmware version:

SG4B1000B316

Firmware updated:

02-Sep-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 29 Minutes 24 Seconds

Data rate:

448 Kbps / 4.42 Mbps

Maximum data rate:

1248 / 6116

Noise margin:

27 dB / 11 dB

Line attenuation:

41.5 dB

Signal attenuation:

20 dB / 41.5 dB

VPI / VCI:

0/38

Modulation:

G_992_1_ANNEX_A

Latency type:

Fast Path

Data sent / received:

49159 MB Uploaded / 49191 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-C3HP

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-C3HP

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

7.33.1

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Contributor
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Message 14 of 71

Re: Actual Speed versus Contract Speed

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Was that what you needed?? 

 

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Distinguished Sage
Distinguished Sage
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Message 15 of 71

Re: Actual Speed versus Contract Speed

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Yes that is the stats I was looking for

 

you have been put on adslmax up to 8mb but should be on adsl2/2+ which should increase your down speed but will increase your up speed to nearer 1mb. 

 

See if forum mods mods can sort out and get you moved to adl2. They will post help here



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Message 16 of 71

Re: Actual Speed versus Contract Speed

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Thank you so much for your time and patienceWill the mods pick up from this thread or do I need to flag them? 

Thanks again 

 

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Moderator
Moderator
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Message 17 of 71

Re: Actual Speed versus Contract Speed

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Hi @lyn6 Sorry you are not on the correct profile.

 

We will be happy to help you get changed over if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Distinguished Sage
Distinguished Sage
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Message 18 of 71

Re: Actual Speed versus Contract Speed

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@lyn6

Just use the mod contact us link and complete the form. Mods will then get back to you when your firm reaches to of queue probably 3/5 days



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Contributor
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Message 19 of 71

Re: Actual Speed versus Contract Speed

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Many thanks

🙂

 

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Distinguished Sage
Distinguished Sage
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Message 20 of 71

Re: Actual Speed versus Contract Speed

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Please post back and let me know how you get on



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