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lyn6
Contributor
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Message 41 of 71

Re: Actual Speed versus Contract Speed

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I m absolutely raging. I've spentt all moring waiting for engineer to arrive, Just gone online to see if there is a status report and this is what I find. ..................

Progress

 
 
Reported Fault
Problem

Broadband - Slow Connection

Reference number

VOL013-XXXXX

 

 
Other products affected

You may also experience problems with other services such as your Landline whilst we fix your fault.

 

 
Engineer appointment booked
Problem

Broadband - Slow Connection

Reference number

VOL013-xxxxxxxxxxxxxxx

Estimated arrival

Fri 24 Nov 2017

between 08:00 - 13:00

 

 
Fault fixed

Your Broadband problem has now been resolved and no further action is required. However, if you believe this not the case, please get in touch.

Click here toContact us  

 

 
Appointment Cancelled

Your appointment has been cancelled.


 
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Moderator
Moderator
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Message 42 of 71

Re: Actual Speed versus Contract Speed

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Hi @lyn6 Sorry the fault was closed off without the engineer visiting. 

 

How has the connection been since the change over to ADSL2 completed?

 

Cheers

John

 

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lyn6
Contributor
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Message 43 of 71

Re: Actual Speed versus Contract Speed

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Hi @JohnC2 Connection has not improved, phone line is really fuzzy for me hearing caller and hub seems to crash at least once a day - lights flashing red and orange before steadyiing. That's why I'm so angry that they've cancelled without telling or discussing it with me. 

 

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Distinguished Sage
Distinguished Sage
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Message 44 of 71

Re: Actual Speed versus Contract Speed

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are you using the test socket or somewhere else  have you tried quiet line test from test socket?

 

have you been upgraded to adsl2 yet?



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lyn6
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Message 45 of 71

Re: Actual Speed versus Contract Speed

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Hi @imjolly No I only used the test socket for the test. I've not tried the quiet test as I don't have a corded phone and understood it needed to be used for quiet test? Upgrade to ADSL2 was done on Tuesday so should be starting to settle and improve by now but there is no sign 😞 

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Distinguished Sage
Distinguished Sage
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Message 46 of 71

Re: Actual Speed versus Contract Speed

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you won't see an improvement if you have line noise

 

trying quiet line test in test socket or the filter in test socket even with cordless will let you tell if noise is something to do with your internal wiring - still noise in test socket normally means problem outsdie your home but if it disappears then problem with your internal wiring  the latter will be chargeable if fixed by openreach



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lyn6
Contributor
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Message 47 of 71

Re: Actual Speed versus Contract Speed

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Hi @imjolly Done quiet line test nd definite irregular intermitent buzzing on the line
 

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XRaySpeX
Recognised Expert
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Message 48 of 71

Re: Actual Speed versus Contract Speed

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Then report it to BT as a voice fault; don't mention BB.

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lyn6
Contributor
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Message 49 of 71

Re: Actual Speed versus Contract Speed

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@XRaySpeX Reported fault - it took me 2 attempts as hub crashed when test was being done on line. Results are no fault found. I've booked engineer again for next week. 

 

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Distinguished Sage
Distinguished Sage
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Message 50 of 71

Re: Actual Speed versus Contract Speed

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Once you get rid of noise on your line you should get the benefit of the upgrade to adsl2



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