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curtispro
Aspiring Contributor
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Message 1 of 36

Admin Password not working, need to check settings

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Hi this is my first post so go easy on me.

 

I have recently experienced a dramatic drop in my wifi speed, I contacted BT customers support who carried out checks to my broadband system and couldn't find anything wrong, I contacted them again last night and they carried out a remote desktop access via a lap top and checked the system and said again that its all ok.

 

I have been reading this forum over that last couple of days and I have been trying to access the settings on my router but the "admin password" is not allowing me access!!!!!

 

I have reset the modem and pressed the "reset to default" button and it still won't let me in.

 

I have a home hub 2 and the external speed using BT's speed test is 8.25meg but my wifi speed has is only allowing me just under 1 meg and sometimes 1.8meg.

 

Before this drop in speed I was able to view HD with 5.1 sound from my mac to my apple TV instantly via wifi now this is a non event and all other equipment used throughout the house is nearly rendered useless.

 

Any idea how I can get into the settings so I can post up my details for you experts to look at and give me some pointers.

 

It is a little bit awkward for me to connect everything up via ethernet but can be done if required (but would render air play useless)

 

Thanks in advance

 

Jon

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 36

Re: Admin Password not working, need to check settings

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Until you can post your ADSL stats it is very hard to advise you further

john46 | BT.com Help Site | BT Service Status
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curtispro
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Message 3 of 36

Re: Admin Password not working, need to check settings

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Thats the problem john, my admin password is not working (the one on the back of the home hub 2) so I can't obtain the ADSL stats.

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Distinguished Sage
Distinguished Sage
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Message 4 of 36

Re: Admin Password not working, need to check settings

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Have you tried a full factory reset by using a paper clip in the factory reset button

john46 | BT.com Help Site | BT Service Status
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curtispro
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Message 5 of 36

Re: Admin Password not working, need to check settings

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Yes I have done that, do you have to press the button in for a while or just hear the click?

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Distinguished Sage
Distinguished Sage
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Message 6 of 36

Re: Admin Password not working, need to check settings

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this link may help you http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

john46 | BT.com Help Site | BT Service Status
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curtispro
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Message 7 of 36

Re: Admin Password not working, need to check settings

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Hi John, i'm in the system now Smiley Happy

 

These are my ADSL stats and the download speed looks fine (but i'm no expert)

 

ADSL line status
Connection information
Line stateConnected
Connection time0 days, 0:20:12
Downstream8,128 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeFast
Noise margin (Down/Up)7.4 dB / 21.0 dB
Line attenuation (Down/Up)21.0 dB / 12.0 dB
Output power (Down/Up)19.8 dBm / 12.2 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)0
 
  Hide Details  

 

 

 
 
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Distinguished Guru
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Message 8 of 36

Re: Admin Password not working, need to check settings

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You're on ADSLMax (not the newer ADSL 2 or 2+).  Given that ADSLMax is limited to 8M maximum, your connection is as fast as it could possibly be.

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Distinguished Guru
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Message 9 of 36

Re: Admin Password not working, need to check settings

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Sounds like wifi interference to me

-+-No longer a forum member-+-
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Distinguished Sage
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Message 10 of 36

Re: Admin Password not working, need to check settings

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A speed test needs to be done using Ethernet, as the wireless on the HH2 could be on its way out.

 

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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