I am sure other people will offer better advice or a moderator will step in to help you.
From my experience, I try to avoid talking to BT over the phone as sometimes it's hard to understand them, information and other things can get lost in the conversation.
I have always had a great experience using the online chat feature they offer, it's a lot quicker, it will save you money and the advisors always know the best course of action to take without any delays. You can save all conversations you have had with your advisor so you can refer back to the conversation if any problems occur.
I would suggest using live chat as of now and get your problems fixed asap!
Are you moving from adsl to adsl or fibre connection
if you had existing broadband not sure why you would need engineer visit
I completely and utterly feel your pain. I had to wait for an entire month after my supposed activation date. The excuses they gave me were completely and utterly mind numbing and I felt like cancelling the whole thing. I explained to them that I have family that were from an internet connection and that I need the internet for my masters degree study but that did nothing to make them go any faster.
In the end I actually had a nice woman who dealt with my complaint and she acted as the go between for myself and openreach (who I think were actually at fault and BT were just covering for them). If it was not for her, I would have cancelled BT and gone back to my old ISP regardless of the time scale. All I can really say is stay in there and demand compensation for what is a terrible service.
Welcome to the forum and thanks for your post!
Sorry for the delay connecting your services. I appreciate the time you have spent trying to get this sorted out. The community won't be able to help with this so you can send us over your details and we'll give you a hand from here.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
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