I've still not had a call back as they promssed. Really getting annoyed now.
Just seems like BT have no time for their loyal customers nor do they appear have the ability to resolve problems.
ADSL line status
|Connection time||0 days, 12:08:39|
|Noise margin (Down/Up)||26.0 dB / 13.0 dB|
|Line attenuation (Down/Up)||58.0 dB / 31.5 dB|
|Output power (Down/Up)||14.1 dBm / 12.9 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||16|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||528 / 5|
|CRC Errors (Down/Up)||16 / 2147480000|
|HEC Errors (Down/Up)||nil / 2|
|Error Seconds (Local)||815|
Stats would suggest some sort of electrical interferance , either in or around your home or on the way back to the exchange
Looking at previous posts do you switch the homehub off overnight?-connection time in post of stats is less then 24 hrs- If you do your line will attempt to resync at the last stable speed which will be compounding the issue some whot
I can not make a complaint on-line, you claim to have an email for complaints but there isn't one?
I am quoting your lines there... also, I wanted to check my bill online and was not able to do so, which indicates that you deliberately do not want customers to see their bill or making it near impossible so that they will give up.
Your phone billing customer services based in Bangalore are not competent and do not know what is going on in the UK.
Your bill is very complicated and difficult for the average person to understand.
You are luring customer to take up the 24 months contract Broadband 1 and saying that 10 Gig is enough for the average family but you know that you want them to exceed that so that you charge them extra... What a cunning way to do business!!
"We're sorry you have a reason to complain. Please go to the Contact BT area and select from the list. You can then decide whether to contact us by email (by filling in the web form) or by phone."
to add to Keiths post heres another link
This link will aloow you to sign up for on line billing