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Distinguished Sage
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Message 11 of 17

Re: At wit's end, slow broadband and rubbish router

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What exchange are you served by?
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Contributor
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Message 12 of 17

Re: At wit's end, slow broadband and rubbish router

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Distinguished Sage
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Message 13 of 17

Re: At wit's end, slow broadband and rubbish router

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Nothing stopping you moving to another supplier. Either BT Wholesale managed (such as Plusnet or EE), or indeed an LLU supplier with their own exchange equipment such as Sky or TalkTalk.

That said, they'll all provide their own router, most of which aren't the greatest.

If there's an address issue, it's up to the gaining supplier to sort out.
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Message 14 of 17

Re: At wit's end, slow broadband and rubbish router

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Like I said, I tried it twice before (SKY and Talktalk)

Failed for 'technical reasons' both times.

Is there anyone I can go to, to find out what these reasons are?

An ombudsman of some sort, perhaps?

 

EDIT, I checked what BT say my minimum guaranteed line access speed should be, they say 6.5mbps.

I've never had that, I'd be delighted with that.
So it looks like I have a case to cancel my contract without penalties.

 

Providing I can get past these 'technical difficulties' for switching.....

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Distinguished Sage
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Message 15 of 17

Re: At wit's end, slow broadband and rubbish router

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You'd need to take it up with them.
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Message 16 of 17

Re: At wit's end, slow broadband and rubbish router

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Hi @fzr400rrsp and thanks for posting.

 

I'm really sorry you're having so many problems with the connection. I'm sure I can help. I'll need a few details first. Were you given a minimum point of sale speed? Are you connected to the master socket? Is there any noise on the line? Can you try running a speed test and post the results?

 

Cheers

 

David

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Message 17 of 17

Re: At wit's end, slow broadband and rubbish router

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Hi,

I've no doubt BT will have made reference to speeds in the small print of any contract/agreement I've signed. but I don't recall it ever being mentioned.

So I can't answer that question.
The router is plugged directly into the master socket, with microfilters.
The latest thing I'm getting is multiple texts each day from 64364 apologising for my 'repair' having to take place at the exchange and it's "taking more time than expected"

This is after someone called me to ask me if I'd reported 'no dial tone' on my phone. Man Frustrated

Er...no...I reported awful broadband.

It's just so tiring. Man Sad

 

Once thing, bearing in mind I'm not very technically minded.

How would an exchange fault explain me having to reboot my router multiple times a day?

Isn't that more likely a router fault?

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