Showing results for 
Search instead for 
Did you mean: 
Message 1 of 2

Awful inconsistent download speeds and ping (ms).

I have been with BT for around a year now, averaging around 800-900Kbps download speed and when gaming have ping around 55ms with a 10ms jitter. Over the past few months, things have gotten bad to worse. 


Slightly off topic BT contacted us telling us that we would recieve fibreoptic in our area shortly (about 3-4 months ago) and offered us to upgrade to the infinity package. Months past, without them getting back in contact with us resulting in us going to BTs support to ask about the fibre optic which in repsonse is apprently no longer coming to our area. Good job BT. 


Now over the past 2 months my download speed has hit rock bottom of around 150-250Kbps with the off chance of it performing as well as its former self (maybe a few hours a day). This kind of connection is pathetic, and doesnt really allow proper functionality especially for the price we're paying. When gaming, my ping has gone for the 55 ms with a 10 ms jitter to an incredibly inconsistent 200 ping with around 150ms jitter and for any non gamers out there this makes any online gaming against real people impossible to play. 


I was hoping someone could shine some light on my situation and even suggest what could be going on as I'd really like to see if this problem can be fixed before I have to change internet providers. 



0 Ratings
Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Awful inconsistent download speeds and ping (ms).

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings