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Aspiring Contributor
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Message 1 of 7

BT ADSL worse than SKY!

Hi,

I was convinced by a discussion with a BT employee on a support call a few weeks back to swap to BT for my ADSL as you'd be able to do better than the speeds I had with Sky and that when fibre is available later this year in my area BT customers have priority. 

The changeover to BT was a bit of a nightmare, but I'll not go there. My gripe is with the speed I am now getting with the ADSL (which I am measuring from the hub, so it is the raw ADSL line speed into my hub).

With Sky I was getting 7.6Mbps. With BT for the past 3 days I have 4.6Mbps. I am now 5 days into my time with BT and have been told that it takes up to 10 days for the speed to settle down. 3 days consistently at 4.6Mbps seems like it has settled to me. 

I am now fuming (as you can imagine). 7.6Mbps was a very low speed already and now to be at a speed some 40% slower is awful. 

My calls to you support team don't seem to garner much sympathy. I am shocked that no one thinks this stinks. 

 

Can anyone help?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT ADSL worse than SKY!

can you post stats from your hub

any line noise  dial 17070 option 2  should be silent and best with corded phone

enter phone number and post results  remember delete number https://www.dslchecker.bt.com/adsl/adslchecker.welcome

it can take up to 10 days for an adsl connection to settle

being with BT will not give you any priority when fibre eventually reaches your cabinet



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Aspiring Contributor
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Message 3 of 7

Re: BT ADSL worse than SKY!

Thanks - Quiet line test seems fine. I only have cordless phone but no crackles etc

ADSL results attached + view of speed from the hub.Screenshot 2019-07-24 at 10.49.30.pngScreenshot 2019-07-24 at 10.44.23.png

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: BT ADSL worse than SKY!

you speed problem is due to you being put on adslmax and not adsl2.  I have asked mods to see if they can help you get on adsl2  they will post here



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Moderator
Moderator
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Message 5 of 7

Re: BT ADSL worse than SKY!

Hi @patricki  welcome to the forum and thanks for posting about your broadband speed. I'm sorry that you have been connected on Adsl max when Adsl2 in available and offers a better connection. We will be happy to help get you changed over. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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Moderator
Moderator
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Message 6 of 7

Re: BT ADSL worse than SKY!

Thanks for taking the time to send us a direct message @patricki. I called you to discuss, sorry I missed you.

I have placed an order to move you over to ADSL2 and this order will complete overnight.  It may take a few days for the line to stabilise after the change. 

I will follow up with you again on Monday to check on the connection.

Thanks for the heads up on this post @imjolly.

Matt

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Aspiring Contributor
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Message 7 of 7

Re: BT ADSL worse than SKY!

thanks

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