|12:30:01, 08 Feb.||(95595.660000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream|
|12:30:00, 08 Feb.||(95594.730000) DSL line rate: 931 Kbps upstream, 3352 Kbps downstream|
So from stats you have had a stable connection since 8/2 with connection speed of 3352kbps and noise ,argon st normal 6db. Stats good and on high side of estimated speed
I know that - I confirmed the speed is currently fine in my original post. I originally wanted to know BT's contractual obligations when the broadband service is consistently below guaranteed minimum but above zero. In other words there is a service albeit an almost unuseable service. I had to suffer that for months. BT blamed Openreach and vice versa and I was stuck in the middle. Does having a guaranteed minimum actually mean anything when it drags on for months? Have I any comeback on BT for poor service or can they argue I had a service anyway - it wasn't a total loss of service. Or, can they say it's not our problem it's Openreach's problem therefore we're not liable to pay you any compensation. I can't find anything in BT's T&Cs regarding compensation for a below minimum guaranteed service which is not a total loss of service. One or two days not a problem but months.....?
Any problems with connection you report to BT as your contract is with BT. It is up to BT to get their contractors openreach to fix your connection. There are set out condition in the T&C what refund you get if without service
But I wasn't "without service". I had an almost unuseable service. Where is that covered in the T&Cs? What use is a guaranteed minimum if it means nothing?
202,180 Should be quote from message 15 quote bug not fixed for me
I think ISPs use the minimum guaranteed speed expecting customers to move rather than suffer ongong problems with the existing ISP - which is basically hoping to pass the buck.
The minimum guaranteed speed isn't a "proper guarantee" as such. It is there so that if the speed is below this and the ISP can't fix any faults to increase the speed then the customer can cancel any contract with no early cancellation fees being incurred and then move to another ISP , but this doesn't help with the slower speed which in all likelihood would affect any incoming ISP.
Therefore the only obligations the ISP has is to attempt to improve the speed and if it can't then that's it ,you either move or put up with the poor speed. eg any line with aluminium in it suffers significant speed loss which is outside the ISPs control .