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mcBoyt
Aspiring Contributor
1,530 Views
Message 1 of 39

BT Broadband - Streaming/Connection Issues

Whenever using Netflix, Lovefilm or Now TV can generally only watch 20 mins or so before the connection is broken - it then usually takes 3-4 minutes of buffering before the stream resumes playing.

 

If I am browsing the web at the same time I am also unable to access any websites (connection times out) for the same 3-4 minutes. The lights on the home hub are always all blue however.

 

It's almost as through my internet connection is "stalling" if that makes sence - have spent hours (and I mean hours) on the phone to BT support who say their is nothing wrong with the connection.

 

I have tried all the usual things to try and fix this (changed wireless channel number, changed wireless mode from b/g/n to b/g etc etc). The home hub is also connected to the master socket directly via a microfilter.

 

Anyone any ideas?

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mcBoyt
Aspiring Contributor
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Message 2 of 39

Re: BT Broadband - Streaming/Connection Issues

Connection Information
Line state:Connected
Connection time:0 days, 00:45:27
Downstream:17.27 Mbps
Upstream:1.16 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:Unknown or no mode configured
Latency type:Fast
Noise margin (Down/Up):5.4 dB / 5.8 dB
Line attenuation (Down/Up):26.9 dB / 17.0 dB
Output power (Down/Up):20.2 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):768363 / 687
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):22879080 / 506
Error Seconds (Local/Remote):86467 / 433
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Distinguished Sage
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Message 3 of 39

Re: BT Broadband - Streaming/Connection Issues

The errors shown on your hub stats are very high they are most likely the cause of your problems and are suggesting a noise issue on your line are you connected to the test socket ? also have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
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Distinguished Sage
Distinguished Sage
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Message 4 of 39

Re: BT Broadband - Streaming/Connection Issues

Changing latency to interleaved would cure a lot of these errors.

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mcBoyt
Aspiring Contributor
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Message 5 of 39

Re: BT Broadband - Streaming/Connection Issues

Performing the quite line test I can hear a slight crackle every now and again but am using a cordless phone (don't have a normal corded phone handy to perform the test) so not sure if its just the phone.

 

We did have a fault with the line a few months ago and have had the problem ever since BT "fixed" it - but despite at least 3 calls to BT since they always say the phone line is fine and won't do anything further.

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mcBoyt
Aspiring Contributor
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Message 6 of 39

Re: BT Broadband - Streaming/Connection Issues

How do I change the latency?

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Distinguished Sage
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Message 7 of 39

Re: BT Broadband - Streaming/Connection Issues

you will need the forum mods help to change the latency  also that noise  needs resolving as well that is why  i suggested  the test socket  as that then eliminates the internal  wiring 

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mcBoyt
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Message 8 of 39

Re: BT Broadband - Streaming/Connection Issues

Thanks guys - will try the test socket tomorrow evening and post the results from the home hub up.

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Distinguished Sage
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Message 9 of 39

Re: BT Broadband - Streaming/Connection Issues

ok  when you do   could you post them up  with a few hours connection time so wee can see the errors then 

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mcBoyt
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Message 10 of 39

Re: BT Broadband - Streaming/Connection Issues

Right, here are the logs from the router this evening - now plugged into the test socket and after a few hours use.

 

Connection Information
Line state:Connected
Connection time:0 days, 02:37:32
Downstream:17.3 Mbps
Upstream:1.148 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):5.6 dB / 6.4 dB
Line attenuation (Down/Up):26.8 dB / 17.0 dB
Output power (Down/Up):20.1 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1141 / 38
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):3637 / 11
Error Seconds (Local/Remote):582 / 7
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