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AJBesty
Newbie
590 Views
Message 1 of 6

BT Broadband reduction from 8mbs to below 2mbs!

My internet speeds massively reduced in recent weeks. When conducting a speed test I am now only receiving around 1.5-2mbs. It is now too slow to stream certain websites like Sky Go and HD Youtube videos, on WiFi and with an ethernet cable!

 

I have resent my router and left if for a few days but found no improvement.

 

Can anyone help out to improve my broadband speed?

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5 REPLIES 5
Distinguished Sage
588 Views
Message 2 of 6

Re: BT Broadband reduction from 8mbs to below 2mbs!

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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AJBesty
Newbie
551 Views
Message 3 of 6

Re: BT Broadband reduction from 8mbs to below 2mbs!

BT HH4.png

 

Untitled.png

 

Speedtest.png

 

I have uploaded the above images, not sure if this is correct or if anything further is required?


@john46 wrote:
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators

 

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Distinguished Sage
Distinguished Sage
548 Views
Message 4 of 6

Re: BT Broadband reduction from 8mbs to below 2mbs!

Can you enter your phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html



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SuperSajuuk
Aspiring Expert
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Message 5 of 6

Re: BT Broadband reduction from 8mbs to below 2mbs!

Based on the SNR Noise margin for downstream, there probably isn't any possible speed increase as it's at 3db, which is norm for ADSL2+. Can you post lines 1-12 from Troubleshooting -> Helpdesk as well as DSL Checker as requested by @imjolly?

You need to post the further diagnostic results from btspeedtester, the first test says nothing about whether your connection can be improved.

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Distinguished Sage
543 Views
Message 6 of 6

Re: BT Broadband reduction from 8mbs to below 2mbs!

are you connected to the test socket
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