Hi, I keep a regular watch on my BB connection to ensure i don't go over my 12gb limit after getting close a few times. On 18/11 i noticed that my connection time had gone from over 60 days (since last power cut, live in remote area) to under 12 hours. No power cut had occurred.
Over the following few days it became apparent that the connection was resetting during the night, when no-one is using the equipment & the pc is off (HH3 left on).
Looking in the event log (system) i can see normal operation for October & the first few days of November, then on 05/11 @ 0329 a new message - upgrading beginning....- appears followed by -upgrading fail: download failure-.
This pattern then repeats every night (without service interruption) from 06/11 to 18/11 where a new message appears - reboot from the WAN side.- just before the upgrading attempt messages, which still fail.
So, every night since 18/11 my HH3 is rebooting before trying to upgrade & failing. I'm concerned this will trick the exchange into thinking there is a problem & my speed (which is only 5mb) will be reduced, although this hasn't happened yet.
Can anyone assist with this issue ? Note the HH3 has been in place & working fine with the same equipment for years, nothing of my installation has changed.
thanks John, if my speed stays the same thats a good thing. However is there something i can do to stop this happening ?
It can only be BT initiating the reboot, why have they done this & why does the upgrade always fail ?
I can't find anywhere to manually initiate a software upgrade.
thanks again John,
the upgrade still fails every night, would this indicate a fault with the hub ? Thats about 3 weeks it been trying to update.