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bunyarra
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Message 1 of 19

BT HH5 : constant watchdog resets

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Can't get any results from the standard BT helpdesk, there is nothing wrong.  I did the online test a few weeks ago and it said there was a problem with "BT Servers" .. the case remained open for a week and then closed with no info provided. 

 

SO .... since Sept, been getting very frequent Watchdog reset errors. The last few days, this occur 4-5 times during normal daytime hours. 

 

 

I have tried a router reset, it is plugged into the master socket, phone noise is good on quiet line test.  Can't run it for long time in engineer socket as we need the phone line to keep in touch with ill relative. 

 

If anyone has a suggestion, would be very welcomed. Missus irate and daughter sulking at me 🙂

 

 Log shows this : 

 

22:00:52, 18 Nov.( 37.210000) System up, firmware version: 4.7.5.1.83.8.204.1.11 (Type A)
22:00:31, 18 Nov.( 16.580000) System start
22:00:31, 18 Nov.( 16.580000) Boot reason: watchdog reset

 

SNR seems stable :

 

23:04:30, 18 Nov. ( 615.330000) PPP IPCP Send Configuration Request
23:04:28, 18 Nov. ( 613.870000) PPPoE is up -​ Down Rate=13455000Kbps, Up Rate=1145000Kbps; SNR Margin Down=6.1dB, Up=5.8dB
23:04:28, 18 Nov. ( 613.860000) CHAP authentication successful

 

22:02:43, 18 Nov. ( 148.990000) PPP IPCP Send Configuration Request
22:02:42, 18 Nov. ( 147.370000) PPPoE is up -​ Down Rate=13320000Kbps, Up Rate=1137000Kbps; SNR Margin Down=6.1dB, Up=5.9dB
22:02:42, 18 Nov. ( 147.360000) CHAP authentication successful

 

19:21:56, 18 Nov. (21689.760000) PPP IPCP Send Configuration Request
19:21:55, 18 Nov. (21688.100000) PPPoE is up -​ Down Rate=13177000Kbps, Up Rate=1133000Kbps; SNR Margin Down=6.1dB, Up=6.0dB
19:21:55, 18 Nov. (21688.090000) CHAP authentication successful

 

14:22:39, 18 Nov. ( 147.690000) PPP IPCP Send Configuration Request
14:22:38, 18 Nov. ( 146.130000) PPPoE is up -​ Down Rate=13218000Kbps, Up Rate=1129000Kbps; SNR Margin Down=6.2dB, Up=6.2dB
14:22:38, 18 Nov. ( 146.120000) CHAP authentication successful

 

 

 Full Details of the system : 

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ50800736
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 07/07/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:32:48
6. Data rate:1137 / 13320
7. Maximum data rate:1137 / 14411
8. Noise margin:5.9 / 6.3
9. Line attenuation:13.9 / 30.9
10. Signal attenuation:13.9 / 24.6
11. Data sent/received:24.5 MB / 164.7 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-3FZJ
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-3FZJ
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:44:e9:dd:f9:5c:fc
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

 The BT Speedtest from last night when I gve up.  I did note that the last time I ran this, it told me the acceptable rage went up to 14Mbps, no idea what changed BT's end. 

 

speedtest.PNG

 

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Distinguished Sage
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Message 2 of 19

Re: BT HH5 : constant watchdog resets

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Do the resets still occur when you are plugged into the test socket, I assume you are calling it the engineer socket?

 

If you have a master socket like this.

 

nte.jpg

 

Then you can maintain the phone connection to the extensions on a temporary basis, by connecting things up like this.

 

twofilters.jpg

 

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bunyarra
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Message 3 of 19

Re: BT HH5 : constant watchdog resets

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Hi Keith,

 

Thank you; you do put the hours in here 🙂

 

I'll try that today but my faceplate is a dual-socket one so not sure I can do what you need. 

 

Thanks

 

Mike

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Message 4 of 19

Re: BT HH5 : constant watchdog resets

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@bunyarra wrote:

Hi Keith,

 

Thank you; you do put the hours in here 🙂

 

I'll try that today but my faceplate is a dual-socket one so not sure I can do what you need. 

 

Thanks

 

Mike


Which one of these matches your master phone socket?

 

nte.jpg or oldnte.jpgor adslface.jpg ornewnte.jpg

 

If its a filtered one with a separate socket for the BT home hub, then there is not a lot of advantage in using the test socket, provided the home hub is plugged into the smaller ADSL socket.

 

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bunyarra
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Message 5 of 19

Re: BT HH5 : constant watchdog resets

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#3

 

Got get some breakfast!

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Message 6 of 19

Re: BT HH5 : constant watchdog resets

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@bunyarra wrote:

#3

 

Got get some breakfast!


That is the standard ADSL socket.

 

Provided that all your extensions are wired from the back of that faceplate, and when that faceplate is removed, all of the extensions become disconnected, then there is no advantage in using the test socket.

 

Its important that there is nothing teed into the wiring before that master socket, as that will cause problems.

 

The issue you are getting could be either due to a faulty home hub, or a burst of line noise on the line.

Without another home hub, its going to be difficult to prove.

 

I would suspect an issue with the home hub.

 

You could try a factory reset of the home hub, just in case the user configuration file has been corrupted.

 

 

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bunyarra
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Message 7 of 19

Re: BT HH5 : constant watchdog resets

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Hi Keith,

 

Thank you - very useful reply.  I'll try the factory reset again just in case.

 

We have nothing before the master socket - straight to the pole. Been fine for 2 years or more since that socket was changed out.  I'll probably just order a new Netgear or ASUS modem/router anyhow; wireless is more than rubbish. 

 

Thanks once more, genuinely appreciate it.  If this is not a line error then I'll stop hassling the BT support desk in India 🙂

 

Mike. 

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Message 8 of 19

Re: BT HH5 : constant watchdog resets

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The TP-Link TD-W9980 is quite a popular choice with forum users.

 

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bunyarra
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Message 9 of 19

Help! TP Link VR2600 - Annex A/B and BT .. woes ...

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Argg .. after problems with a failing HH5, I read loads and decided to buy a TP Link VR2600

 

Bought .. installed but never connects to the line.

 

Called TP Link support, after loads of things, I mentioned my BT Logs talked about Annex B when they connect (VDSL)

24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

 

08:25:19, 25 Oct. ( 145.600000) WAN operating mode is VDSL
08:25:19, 25 Oct. ( 145.600000) Last WAN operating mode was VDSL
08:25:18, 25 Oct. ( 143.920000) PPP IPCP Receive Configuration ACK
08:25:17, 25 Oct. ( 143.790000) PPP IPCP Send Configuration Request
08:25:17, 25 Oct. ( 143.790000) PPP IPCP Receive Configuration NAK
08:25:17, 25 Oct. ( 143.790000) PPP IPCP Send Configuration ACK
08:25:17, 25 Oct. ( 143.790000) PPP IPCP Receive Configuration Request
08:25:17, 25 Oct. ( 143.590000) PPP IPCP Send Configuration Request
08:25:16, 25 Oct. ( 142.100000) PPPoE is up -? Down Rate=13501000Kbps, Up Rate=1133000Kbps; SNR Margin Down=6.5dB, Up=6.2dB
08:25:16, 25 Oct. ( 142.090000) CHAP authentication successful
08:25:16, 25 Oct. ( 141.970000) CHAP Receive Challenge

 

Apparently, this model only supports Annex A despite the Amazon desc saying it is suitable for BT.

 

Anyone know if this sounds feasible?  Should I be connecting Annex B?  Sorry ... way, way over me head here and I am a geek!

 

Thanks

 

Mike

 

 

 

 

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bunyarra
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Message 10 of 19

Re: BT HH5 : constant watchdog resets

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Hi Keith,

 

Sorry - one question. Bought a TP Link VR2600

 

Will not connect - TP Link say that's because I neex Annex B modulation and the modem only supports Annex A. Would this sound a correct reason?

 

The BT HH logs show me as having a VDSL connection and this :

24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

 

 

 

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