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mike2046
Beginner
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Message 1 of 2

BT Hub Keeps Resetting - A Possible Solution

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Hi,

 

I've recently had problems with my BT Hub frequently resetting. As well as happening at random times, it also seemed ot happen consistently when either making a phone call or answering an incoming call. 

 

I'm posting the solution that worked for me, in case it is of help to others.

 

I found that this was due to a defective modem cable between the BT Hub and the ADSL filter socket. Replacing this with a new modem cable resolved the problem.

 

Further background on other things I had tried before this :

 

The Quiet Line test didn't show any particular problems with the line.

 

Replacing the ADSL filters didn't improve matters.

 

In response to another suggestion I tried moving the modem cable to ensure it was well away from power cables - and this was what alerted me to a problem with the modem cable itself. On moving this cable, I suddenly lost my broadband connection completely (the light went out on the hub) and wasn't able to get it back. This strongly suggested a problem with the cable. When I tried an alternative cable from an old modem  the connection was restored and has remained stable since then.

 

 

mike

 

1 REPLY 1
Moderator-Retired
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Message 2 of 2

Re: BT Hub Keeps Resetting - A Possible Solution

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Thanks for posting.  Hopefully this will hep somone out.  I'll mark as an accepted solution 🙂
 
Cheers
 
Craig
BTCare Community Mod

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