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Stevechan
Newbie
187 Views
Message 1 of 4

BT Services is Crazy

Today I had a schedule appointment in the morning with BT.

 

I started to wait from 8.00 all the way to 12.00, no one show up. I called to the customer services, the lady told me to wait till 13.00 and then you could complaint afterwards.

 

Till 13.00, no show, no phone call for cancellation.

 

When I complainted, no reason for explanation, just tell me that BT would give me an update by next Tue, then bye-bye.

 

Go to Live Chat for complaint, just kicking me the ball around for over 4 staff, Engineering, Billing, Accounts etc.....

 

If BT management read this complaint, could you accept the service level like this if you were me?

 

 

 

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Distinguished Sage
Distinguished Sage
186 Views
Message 2 of 4

Re: BT Services is Crazy

this is a customer help customer forum and your posts do not got to BT

 

if you want help from the forum member then can you post the adsl stats from your router please

 

did you get a new engineer appointment?



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Stevechan
Newbie
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Message 3 of 4

Re: BT Services is Crazy

Thanks for your note, I tried everything, no new appointment, no phone call, no message
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Distinguished Sage
Distinguished Sage
180 Views
Message 4 of 4

Re: BT Services is Crazy

then if you want help from the forum and possibly the forum mods who are bt employees can you post the adsl stats frorm your router please



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