cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
tywang2006
Beginner
204 Views
Message 1 of 2

Bad broadband

Complain. Got loss very often and wait for one week to fix
0 Ratings
Reply
1 REPLY 1
Distinguished Sage
Distinguished Sage
199 Views
Message 2 of 2

Re: Bad broadband

welcome to the BT community forum where customers help customers and only BT employees are the forum mods  your posts do not go direct to BT

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply