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EncryptedChicken
Aspiring Contributor
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Message 1 of 26

Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

Hi,

 

I have been with BT for a few months now and the internet speeds have been fluxuating a lot with the norm download speeds being that stated above. Im using wired through a homeplug. Quoted realistcally between 2mbs and 6mbs. I recently did a tracert to bbc and the result was below. My line has been tested and apparently there are no faults with it. Getting really frustrated with BT's customer service and thought the community would be better help, thanks! tracer.jpg

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Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

Have you tried using ethernet cable direct to hub missing out powerline adapter?


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Distinguished Sage
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Message 3 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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EncryptedChicken
Aspiring Contributor
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Message 4 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

22:34:00, 13 Jun.( 80.870000) DSL noise margin: 18.00 dB upstream, 6.20 dB downstream
22:34:00, 13 Jun.( 80.800000) DSL line rate: 448 Kbps upstream, 2144 Kbps downstream

 

Speed test results 

 

Download Speed : 1.93

Upload Speed: 0.36

Ping Latency : 39.25

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EncryptedChicken
Aspiring Contributor
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Message 5 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

I havent but with my old provider the home plugs worked fine so I was assuming it wasnt them

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Distinguished Sage
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Message 6 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

can you post the further diagnostic part of the speed test so we can see your IP profile
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EncryptedChicken
Aspiring Contributor
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Message 7 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

Keep getting a test error with the further diagnostics havent ever been able to do it for some reason

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Distinguished Sage
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Message 8 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

can you try another browser without it we cannot tell if your IP profile is correct
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EncryptedChicken
Aspiring Contributor
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Message 9 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.


1. Best Effort Test: -provides background information.

 Download  Speed
 1.93 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.93 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.89 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 0.35 Mbps
  
0 Mbps0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

 

 

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Distinguished Sage
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Message 10 of 26

Re: Bad fluxuation in internet speeds but usually around 600 ping with 500 kbs download speed.

IP profile ok have you tried with the powerlines to see if there is any improvement I have seen many cases were powerlines have caused latency issues
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