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tmkersh
Beginner
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Bad lag when gaming / watching TV on PS4 - using home hub 4

Hi, 

 

I've noticed recently there's lag when I am gaming and watching TV through my PS4. I play Destiny and I get booted constantly. When I watch TV I get the spinner all the time. 

 

Very similar experience to this user 

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Homehub-4-gaming-problems/td-p/1695612

 

I have run tests and I can see my results are 

 

Ping 271 msDownload 4.99 Mb/sUpload 2.34 Mb/s

 

My ADSL stats are 

 

1. Product Name: HomeHub4

2. Serial number: +076281+1437013763

3. Firmware version: v0.07.04.11012-BT (Type B) Last updated 9/12/2016

4. Board version: 01A

5. DSL uptime: 0 days, 06:39:42

6. Data Rate: 1160 / 11883

7. Maximum Data Rate: 1168 / 12076

8. Noise Margin: 6.0 / 4.6

9. Line Attenuation: 17.5 / 29.0

10. Signal Attenuation: 18.1 / 35.3

11. Data sent/received: 53.8 MB / 796.9 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4GHz wireless network/SSID: BTHub4-QM5K

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA & WPA2 (Recommended)

17. 2.4GHz wireless channel: Automatic (Smart Wireless)

18. 5GHz wireless network/SSID: BTHub4-QM5K

19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))

20. 5GHz wireless security: WPA2 Only

21. 5GHz wireless channel: Automatic (Smart Wireless)

22. Firewall: Default

23. MAC Address: 18:83:bf:aa:73:9b

24. VPI/VCI: 0/38

25. Modulation: G.992.5(ADSL2+)

26. Latency type: Interleaved

27. Software variant: -

28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)

 

I am using a wired connection. 

 

Running a trace I see these results 

 

Traceroute has started…

 

traceroute: Warning: bbc.co.uk has multiple addresses; using 212.58.244.23

traceroute to bbc.co.uk (212.58.244.23), 64 hops max, 72 byte packets

1  bthub (192.168.1.254)  2.152 ms  1.456 ms  4.065 ms

2  * * *

3  * * *

4  31.55.186.184 (31.55.186.184)  25.841 ms  29.349 ms  26.031 ms

5  195.99.127.90 (195.99.127.90)  24.677 ms  26.314 ms  26.134 ms

6  peer2-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.163)  30.296 ms  29.829 ms  25.953 ms

7  194.74.65.42 (194.74.65.42)  24.591 ms  23.983 ms  26.302 ms

8  * * *

9  * * *

10  ae0.er02.telhc.bbc.co.uk (132.185.254.105)  24.607 ms  23.505 ms  23.524 ms

11  132.185.255.148 (132.185.255.148)  30.113 ms  24.956 ms  25.793 ms

12  212.58.244.23 (212.58.244.23)  23.970 ms  24.746 ms  24.623 ms

 

 

When I run this test 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

I see these results 

 


 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

Other Offerings

     

Availability Date

       
VDSL Range A (Clean)26.819.44.62.716.5Waiting list--------
VDSL Range B (Impacted)19.87.93.81.15.8Waiting list--------
WBC ADSL 2+Up to 7--5.5 to 12.5Available--------
WBC ADSL 2+ Annex MUp to 7Up to 15.5 to 12.5Available--------
ADSL MaxUp to 5.5--4.5 to 8Available--------
WBC Fixed Rate2----Available--------
Fixed Rate2----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------

 

 

 

 

 

 

It maybe my upload speed is low also as the other customer. 

 

Could you please help? 

 

Let me know if you require more info. 

 

Thanks, 

Tom

 

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