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Yeomanis
Aspiring Contributor
566 Views
Message 1 of 18

Bad line speed despite all checks made

I upgraded to BT Home Hub 3 today, on the advice of the BT Helpline. Previously, the line speed was appalling: 0.28mb download, 0.3mb upload. I was assured, my hub was faulty and a new hub would fix the line speed. But it's still the same. Videos are impossible. If I download any email more than 300kb, Live Messenger runs out of time and crashes.

 

I have done all the checks suggested at the help page. There's no obvious line interference, nothing electrical. We have all the filters in place. (And no, we can't use the Accelerator.) An Ethernet cable is not an option - the house geography prohibits it. I'm connected by wi-fi. Only one thing house wall stands between the hub and my computer - a mere 12 foot distance.

 

If I hire a BT engineer to visit and check everything, that's £90. If he doesn't speed the conection by 0.5mb, I don't have to pay. But if he does, a connection at 0.8mb is still no good and I'm £90 out of pocket. Where do I go from here?

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17 REPLIES 17
Distinguished Sage
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Message 2 of 18

Re: Bad line speed despite all checks made

Hi   Yeomanis

 

Welcome to the forums

 

 

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Yeomanis
Aspiring Contributor
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Message 3 of 18

ADSL

The ADSL check requires me to reset my Hub Password to a user-assigned password. Does that mean I will have to change the password in my computer to the new password to access the hub in future? What happens to my line connection if I reset the hub password while on-line? Forgive a newbie's questions but this seems like a kamikaze option - especially as I don't have the faintest idea how to subsequently change the hub password on my computer to the new password:)

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Distinguished Sage
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Message 4 of 18

Re: ADSL

no only the hub password to one of your own choice it will have no effect on you connection you do not have to change any passwords on your PC
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Yeomanis
Aspiring Contributor
534 Views
Message 5 of 18

Re: ADSL

Okay, I clicked on http://192.168.1.254/ , having been assured

'To do this you need to start you web browser and type http://192.168.1.254/

Then navigate to the screen which displays the full ADSL details.'

I changed my password and was simply taken to the BT Home Hub Manager, which is unhelpful. Where do I find 'the full ADSL details'?

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Distinguished Guru
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Message 6 of 18

Re: ADSL


@Yeomanis wrote:

Okay, I clicked on http://192.168.1.254/ , having been assured

'To do this you need to start you web browser and type http://192.168.1.254/

Then navigate to the screen which displays the full ADSL details.'

I changed my password and was simply taken to the BT Home Hub Manager, which is unhelpful. Where do I find 'the full ADSL details'?


On that page, look to the upper right and click on A-Z

Then simply click on ADSL Settings

(you may get a prompt to enter your new password again as it will time out).

On this page, click on More details which is on the lower right of the page.

-+-No longer a forum member-+-
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Yeomanis
Aspiring Contributor
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Message 7 of 18

Re: ADSL

Eureka! As obvious as the solution to Fermat's Last Theorem... No matter. Here it is:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:1 days, 02:54:23
Downstream:286.5 Kbps
Upstream:440 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.0 dB / 21.5 dB
Line attenuation (Down/Up):53.0 dB / 31.9 dB
Output power (Down/Up):18.1 dBm / 12.8 dBm
FEC Events (Down/Up):129734 / 246
CRC Events (Down/Up):0 / 2
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Distinguished Sage
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Message 8 of 18

Re: ADSL

could you please post the errors shown on that page by clicking on to the show more detail button also are you connected to the test socket and have you tried the quiet line test
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Yeomanis
Aspiring Contributor
516 Views
Message 9 of 18

Re: ADSL

Thanks for your fast response. Yes, I am connected to the test socket (the one at right of the socket, beneath the fascia), and I always have been, on the advice of a BT engineer. Yes, I have tried the noise test. No perceptible noise. Here's what I get when I click Show more details:

Connection Information
Line state:Connected
Connection time:1 days, 03:10:49
Downstream:286.5 Kbps
Upstream:440 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.0 dB / 21.7 dB
Line attenuation (Down/Up):53.0 dB / 31.9 dB
Output power (Down/Up):18.1 dBm / 12.8 dBm
FEC Events (Down/Up):129811 / 246
CRC Events (Down/Up):0 / 2
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 7
Error Seconds (Local/Remote):0 / 1
 
 
 
Hide details
 

 

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Yeomanis
Aspiring Contributor
477 Views
Message 10 of 18

Re: ADSL

Hi John, etc. Did you have any thoughts about my line test data above?

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