Had a BT Smart Hub for about a month now and really don't like it.
Prior to getting it, I had a Home Hub 5 and got ~10Mbps and a ping of around 30ms. This meant that online gaming wasn't affected and a few people could stream Netflix etc.
I received the Smart Hub. Ping will fluctuate quite badly from around 30, average of around 200ms and at worst 1000+ ms ping. Also, speed has reduced quite badly - some days, it's around 3Mbps.
If I run Ookla speedtest I get a real world response to what I am seeing - 1000+ ms ping, 1-3Mbps etc. If I run the BT Wholesale checker, I get between 3-8Mbps but it doesn't show the ping. It is the ping I really care about as it affects competitive play (if I lag out, I get a ban for 7 days for having a bad internet connection!).
The BT Service Desk just said it was fine... even with me saying I didn't have this on the HH5. I'm going to plug in the HH5 this afternoon and move back to it to identify that it is the hub not the line that is the issue (I think).
Any thoughts or idea's on how to progress? I am 1 month into a 12 month contract...
Ran the quiet line test and there is a buzzing (like a transformer buzzing) on the line.
Ping went well for a bit and is now bad again. Will be quiet line testing today, as I can hear hiss but need to disconnect children from the Internet long enough to test (if it's interference from the Hub).
Noticed a tree branch is over the telephone line and the whole thing bounces in wind. Do BT fix tree branches on lines?
Sorry for the delay in getting back to you. Did you manage to report the line noise? If the problem is being caused by trees rubbing the line it will require an engineer visit to check if anything can be done. Can you post back and let us know how you're getting on?