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marshalexander99
Aspiring Contributor
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Message 1 of 8

Broadband Dropouts

Hi

I keep having broadband dropouts. The same problem occurred a few months ago but BT did something and it stabilised for a few months. I then had to disconnect the router for some rewiring and the disconnects started again. It drops out at least once a day, often changing the IP address which causes problems with my Vodafone sure signal. The line details are below
Upstream Downstream
Current Rate (Kbps) 1116 7276
Max Rate (Kbps) 1116 7696
SNR Margin (dB) 6.5 4.9
Line Attenuation (dB) 19 40.8
Errors (Pkts) 0 0

Thanks
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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Broadband Dropouts

Are you connected to test socket? Try quiet line test. Dial 17070 option 2. Should hear nothing and best with corded phone. If cordless then dull hum normal


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marshalexander99
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Message 3 of 8

Re: Broadband Dropouts

It's the same whether plugged into the test socket or into the phone socket. Not tried the line test option you mentioned but will try when am home. Have tried 2 hh4s and a tp-link wd-8980 and same results
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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Broadband Dropouts

Are you conected to test socket at moment? If not can you connect to test socket to eliminate problems with internal wiring and post as much adsl stats as you can

Did the re-wiring cause one or multiple resets of the router?


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marshalexander99
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Message 5 of 8

Re: Broadband Dropouts

It's not now. I left it for about 24 hours at which point it had dropped out twice. Not tried with the new router yet. I'm assuming its a BT thing as I never had a single drop out with O2 before in nearly a year. It's all frustrating as I feel I'm getting a worse service than I had before, even if there is free football!
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Distinguished Sage
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Message 6 of 8

Re: Broadband Dropouts

drop outs are not a BT thing and should not be happening  connecting to the test socket and remaining there for 3/5 days is important as if problems are still happening you have then eliminated any internal wiring problems and would be a no charge visit should any engineer visit be needed

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Cokerwood
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Message 7 of 8

Re: Broadband Dropouts

I'm copying this from another thread because it seems relevant.  For several weeks I have experienced BB drop-outs that keep my IP Profile at rock bottom.  DSL dropped 0356 last night, see HH4 WAN events log below, and stayed down.  At 0857 I picked up the telephone to check that the landline was still connected - yes, there was a dial tone - and replaced it, at which point DSL immediately came up and HH re-connected.  Some clue here surely?  Perhaps someone who understands BT exchanges could comment?  (I don't understand the significance of the comment in a previous post that "dropouts are not a BT thing")

 

08:57:20, 21 Jan.( 763.430000) ETHoA is up - VPI: 0, VCI:35
08:57:20, 21 Jan.( 763.430000) DSL is up
08:57:19, 21 Jan.( 761.980000) DSL noise margin: 14.00 dB upstream, 12.70 dB downstream
08:57:18, 21 Jan.( 761.910000) DSL line rate: 448 Kbps upstream, 160 Kbps downstream
08:45:15, 21 Jan.( 38.700000) WAN Auto-sensing running.
00:00:38, 01 Jan.( 38.900000) WAN Auto-sensing running.
00:00:38, 01 Jan.( 38.760000) WAN Auto-sensing running.
00:00:38, 01 Jan.( 38.910000) WAN Auto-sensing running.
03:56:07, 21 Jan.(125946.600000) DSL is down after 2004 minutes uptime
03:56:07, 21 Jan.(125946.600000) ETHoA is down after 2004 minutes uptime
03:56:06, 21 Jan.(125945.610000) PPPoA is down after 2004 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
03:56:04, 21 Jan.(125943.240000) PPP LCP Send Termination Request [User request]
18:31:13, 19 Jan.( 5651.990000) WAN operating mode is DSL

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Broadband Dropouts

Connections can drop for varying reasons but it should not be a regular occurrence.  if keeps happening then there is a problem either internal or external which need to be fixed.  connecting to test socket is the way to eliminate internal problems.

 

these drops will happen with any ISP using the openreach network



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