cancel
Showing results for 
Search instead for 
Did you mean: 
ppb
Beginner
141 Views
Message 1 of 3

Broadband Speed Cut

Has anyone seen/heard of this before?

Speed into my Home Hub 4  is 12.1Mbps according to BT speed check. However Speed Check falls over at this point saying it cannot test speed at the computer! Tested at least ten times with same results.

Independent speed checkers show speed at computer is 5 to 6Mbps; i.e. half of incoming speed! Can anyone explain this?  Connection between hub and computer is hard wired. BT help say nothing wrong with Hub must be fault with my machine. BUT I've had the same result from three different machines one of which was brand new/built from scratch!

Thanks.

0 Ratings
Reply
2 REPLIES 2
Distinguished Sage
Distinguished Sage
130 Views
Message 2 of 3

Re: Broadband Speed Cut

if on adsl with HH4 then you need to go to the logs and look for last time the hub restarted and you should see 2 line for connection speed and noise margin

can you copy and paste here please

enter phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

run btspeedtester and when first test completes run diagnostic test and post results  http://www.speedtest.btwholesale.com/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
ppb
Beginner
88 Views
Message 3 of 3

Re: Broadband Speed Cut

Sorry but I've tried everyway I can think of to get this info to you but for some reason I can't cut/paste, copy, screen grab, etc. any of the info you have requested.

0 Ratings
Reply