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Message 1 of 2

Broadband Speed

I have had a catologue of problems stretching back for 4 weeks. It began with broadband frequently dropping, affecting internet & BT Vision use. I was sent a new hub which made no difference. The phone line then became increasingly noisy and eventually a fault on the line was diagnosed. I have since had an engineer visit and the noisy line has been temporarily repaired pending some more work on the line. I have had a steady broadband connection since Friday but the speed is still exceptionally slow.


ADSL Line Status

Connection Information

Line state: Connected
Connection time: 1 days, 16:33:55
Downstream: 287.1 Kbps
Upstream: 440 Kbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.3 dB / 24.8 dB
Line attenuation (Down/Up): 39.0 dB / 22.6 dB
Output power (Down/Up): 18.0 dBm / 12.2 dBm
FEC Events (Down/Up): 38298 / 389
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0


I wonder if anyone can help in getting the broadband speed back up to it's previous level?





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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Broadband Speed

your connection has reset since fridays as connection time < 2days


you currently are in a banded profile due to all the disconenctions but if you remain connected 24/7 for 3/5 days with no resets then banding should release noise margin drop to 12/15db and your speed increase.  if you stay conencted noise margin should continue to drop till it reaches normal 6db with speed increases at each drop

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