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steel724
Beginner
403 Views
Message 1 of 3

Broadband Speeds very unreliable

Hi

I have the home hub 4 and for some reason the connection seems to be very unreliable. One day we will be getting a good connection about 800kb/s up and the next day we will be lucky to get 50kb/s up.

 

This is incredibly inconvenient and we really cannot understand why this is happening.

 

Any advice on this would be much appreciated

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
399 Views
Message 2 of 3

Re: Broadband Speeds very unreliable

are you on fibre or adsl (copper)?

 

run btspeedtester and when first test completes run diagnostic test and post results  must be done wired 

 

btspeedtester

 

enter your phone number and post results  remember to delete number 

https://www.btwholesale.com/includes/adsl/main.html

 



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steel724
Beginner
378 Views
Message 3 of 3

Re: Broadband Speeds very unreliable

Hi
I'm on ADSL

Will try the bt speedtester and post results

Thank you
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